
Journal description
This journal addresses a range of services-related issues of interest to marketing scholars and relevant to marketing professionals who represent a broad range of service industries.
JSM is not preferentially disposed towards either empirical work or pure theory, nor towards one particular method or approach.
JSM will be an outlet for research that is:
• unique and interesting research on services marketing in a contemporary global world
• from a diverse range of methodological, philosophical and theoretical approaches
• situated within either a pure or applied research tradition
• well-grounded theoretical conceptualization,
• rigorous and appropriate research methodology
• well written and of clear relevance and interest to services marketing scholarship and practice
JSM is keen to publish manuscripts that address contemporary issues relevant to services marketing that make a clear contribution to services marketing scholarship and practice. Topics currently of interest to the editors are:
• The role of services in transforming society and consumer lives;
• New methodological approaches for service research;
• Services marketing and the bottom-of-the pyramid;
• The role of new technologies and interactivity;
• Off-shoring and outsourcing of services;
• Servitization;
• Service design;
• Co-creation and third-parties;
• Crowd-sourcing;
• The future and key trends in the practice of services marketing: what researchers need to know;
• Micro-businesses, cottage industries and the service sector;
• Social service enterprises;
• Viewing service(s) through a new lens
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Co-Editor
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Professor
Mark S
Rosenbaum
Saint Xavier University - USA
[email protected] -
Professor
Rebekah
Russell-Bennett
Queensland University of Technology - Australia
[email protected]
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Professor
Mark S
Rosenbaum
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Associate Editor
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Dr
Linda
Alkire
Texas State University - USA
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Professor
Nicholas J.
Ashill
American University of Sharjah - United Arab Emirates
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Professor
Constanza
Bianchi
Universidad Adolfo Ibañez - Chile
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Professor
Liliana
Bove
The University of Melbourne - Australia
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Professor
J Joseph
Cronin,
Jr., Ph.D
Florida State University - USA
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Associate Professor
Angela
Dobele
RMIT University - Australia
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Professor
Ross
Gordon
Queensland University of Technology - Australia
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Professor
Wafa
Hammedi
University of Namur - Belgium
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Associate Professor
Raechel
Johns
University of Canberra - Australia
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Professor
Sertan
Kabadayi
Fordham University - USA
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Professor
Philipp
Klaus
International University of Monaco, INSECC Research Center - Monaco
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Professor
Christian
Kowalkowski
Linköping University - Sweden
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Professor
Volker
Kuppelwieser
NEOMA Business School - France
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Dr
Dominik
Mahr
Maastricht University - Netherlands
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Professor
Lia
Patricio
University of Porto - Portugal
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Professor
Piyush
Sharma
Curtin University - Australia
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Associate Professor
Ramendra
Thakur
University of Louisiana at Lafayette - USA
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Professor
Rodoula
Tsiotsou
University of Macedonia - Greece
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Dr
Sven
Tuzovic
Queensland University of Technology - Australia
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Prof Dr
Heidi
Winklhofer
Nottingham University Business School - UK
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Professor
Lars
Witell
Linköping University - Sweden
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Dr
Linda
Alkire
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Social Media Coordinator
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Oscar Naranjo
Del Giudice
Universidad de la Costa - Colombia
[email protected]
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Oscar Naranjo
Del Giudice
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Publisher
-
Richard
Whitfield
[email protected]
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Richard
Whitfield
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Journal Editorial Office (For queries related to pre-acceptance)
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Kevin Leslie
Dsilva
Emerald Publishing
[email protected]
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Kevin Leslie
Dsilva
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Supplier Project Manager (For queries related to post-acceptance)
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Sameer
Kalkeri
Emerald Publishing
[email protected]
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Sameer
Kalkeri
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Editorial Advisory Board
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Assistant Professor
Melissa
Akaka
University of Denver - USA
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Dr
Levent
Altinay
Oxford Brookes University - UK
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Assistant Professor
Nwamaka
Anaza
Southern Illinois University Carbondale - USA
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Assistant Professor
Todd
Bacile
Loyola University New Orleans - USA
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Associate Professor
Thomas
Baker
University of Alabama at Tuscaloosa - USA
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Associate Professor
Donald
Barnes
University of North Carolina Wilmington - USA
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Professor
Sabine
Benoit
University of Surrey - UK
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Professor
Blaise J
Bergiel
University of West Georgia - USA
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Professor
Jeffrey
Blodgett
University of Houston - Victoria - USA
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Professor
John T
Bowen
University of Houston - USA
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Professor
Matthew
Bunker
University of Northern Iowa - USA
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Professor
Jamie
Burton
Alliance Manchester Business School, The University of Manchester - UK
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Associate Professor
Gopal
Das
Indian Institute of Management Bangalore - India
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Professor
Kate L.
Daunt
Cardiff Business School - UK
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Professor
Barry J
Davies
University of Gloucestershire - UK
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Associate Professor
Phillippe
Duverger
Towson University - USA
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Dr
Dahlia
El-Manstrly
University of Edinburgh Business School - UK
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Professor
David
Faulds
University of Louisville - USA
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Professor
Dale
Fodness
University of Dallas - USA
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Dr
Tony
Garry
University of Otago - New Zealand
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Professor
Mario
Giraldo
Universidad del Norte - Barranquilla - Colombia
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Professor
Debra
Grace
Griffith University - Australia
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Associate Professor
Dominique
Greer
Queensland University of Technology - Australia
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Assistant Professor
Amy
Gregory
University of Central Florida - USA
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Professor
Stephen J
Grove
Clemson University - USA
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Dr
Johanna Katariina
Gummerus
Hanken School of Economics - Finland
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Professor
John D.
Hansen
University of Alabama at Birmingham - USA
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Associate Professor
Eric G.
Harris
Pittsburg State University - USA
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Professor
Lloyd
Harris
University of Birmingham - UK
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Professor
Kim
Harris-Cassidy
Nottingham Trent University - UK
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Professor
Kristina
Heinonen
Hanken School of Economics - Finland
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Dr
Toni
Hilton
Glasgow Caledonian University - UK
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Dr
Linda
Hollebeek
The University of Auckland, New Zealand, NHH Norwegian School of Economics - Norway
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Dr
Jonas
Holmqvist
Kedge Business School - France
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Dr
Tim
Hughes
University of the West of England - UK
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Associate Professor
Elina
Jaakkola
University of Turku - Finland
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Professor
Lester W
Johnson
Swinburne University - Australia
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Professor
Scott W.
Kelley
University of Kentucky - USA
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Dr
Bodo
Lang
University of Auckland - New Zealand
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Associate Professor
Bart
Larivière
Center for Service Intelligence – Ghent University - Belgium
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Dr
Tiffany
Legendre
University of Houston - USA
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Dr
Annouk
Lievens
University of Antwerp - Belgium
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Associate Professor
Heejin
Lim
University of Tennessee - USA
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Associate Professor
Lee
McGinnis
Stonehill College - USA
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Associate Professor
Joanna
Melancon
Western Kentucky University - USA
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Dr
Rory
Mulcahy
University of the Sunshine Coast - Australia
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Professor
Richard
Nicholls
Worcester Business School, University of Worcester - UK
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Professor
Aron
O'Cass
Macquarie University - Australia
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Dr
Lisa
O'Malley
University of Limerick - Ireland
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Professor
Gaby
Oderkerken
Maastricht University - Netherlands
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Dr
Jason
Oliver
East Carolina University - USA
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Professor
Adrian J
Palmer
University of Wales Swansea - UK
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Professor
Anthony
Patterson
University of Liverpool - UK
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Professor
Paul G
Patterson
The University of New South Wales - Australia
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Associate Professor
Maria
Raciti
University of Sunshine Coast - Australia
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Professor
Javier
Reynoso
EGADE, Instituto Tecnológico de Monterrey - Mexico
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Dr
Nichola
Robertson
Deakin University - Australia
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Professor
Michel
Rod
Carleton University - Canada
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Dr
Sanjit Kumar
Roy
The University of Western Australia - Australia
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Professor
Sharyn
Rundle-Thiele
Griffith University - Australia
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Dr
László
Sajtos
The University of Auckland - New Zealand
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Dr
Tali
Seger-Guttmann
Ruppin Academic Center - Israel
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Dr
Harjit
Sekhon
Coventry University - UK
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Associate Professor
Daniel
Shen
State University of New York - USA
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Professor
Elaine
Sherman
Hofstra University - USA
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Associate Professor
Jeremy J.
Sierra
Texas State University - San Marcos - USA
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Professor
Marianna
Sigala
University of South Australia - Australia
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Associate Professor
Cláudia
Simões
University of Minho - Portugal
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Associate Professor
Jeff W
Totten
McNeese State University - USA
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Professor
Giampaolo
Viglia
University of Portsmouth - UK
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Professor
Tillmann
Wagner
WHU – Otto Beisheim School of Management - Germany
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Professor
Paul
Williams
American University of Sharjah - United Arab Emirates
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Dr
IpKin Anthony
Wong
Sun Yat-Sen University - People's Republic of China
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Professor
Dana
Yagil
University of Haifa - Israel
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Dr
Nadia
Zainuddin
University of Wollongong - USA
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Associate Professor
Zhen
Zhu
Suffolk University - USA
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Professor
Judy
Zolkiewski
Alliance Manchester Business School - UK
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Associate Professor
Catharina
von Koskull
Hanken School of Economics - Finland
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Assistant Professor
Melissa
Akaka
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4.8
CiteScore 2019
5.8
CiteScore Tracker 2020
(updated monthly)
2019 Impact Factor
5-year Impact Factor (2019)