What our community thinks about us
Surveys conducted 1 July- 31 December 2023
As a business that is built on connecting people through knowledge, we understand how reassuring it is to hear about the experiences of our peers.
That is why we encourage Emerald customers and stakeholders to share a brief account of their experience with Emerald. A testimonial could relate to any of Emerald’s products and services and focus on whatever matters most to you.
Here are what some of our stakeholders think of us
I am a firm believer in multi-country scholarship, written by and accessible to leading scholars across the globe. The team at Emerald shares this exciting vision and offers the kind of service and professional assistance very few alternate publishing houses are able to provide. Evidence-based HRM is particularly beneficial for researchers of inter- and multidisciplinary fields that provide powerful, empirical HR implications, and the team at Emerald allows us to share and facilitate this important endeavour with both, service excellence and scientific transparency.
I have been the editor of one of Emerald's journals, Journal of Organisational Effectiveness: People and Performance (JOEPP) for one and a half years. I have received excellent support from Emerald and especially Emma Ferguson during my tenure. She has been so patient with all of my queries, as I was on a steep learning curve. She always offers excellent advice on how to improve our metrics which we are now implementing and aim to continuously improve upon. She has presented to meetings of our Associate Editors & is happy to meet with me and our Editorial Assistant, Halah Alattas, whenever requested. The data that we receive on our performance and articles submitted (their days in review etc) are also invaluable and enables me to engage constructively with AEs who may be struggling to meet deadlines. Having such excellent support from Emerald and especially Emma has made my role as editor far less onerous & stressful than I had anticipated.
I’ve enjoyed a relationship with Emerald Publishers for more than 20 years – over this time, I have truly valued Emerald’s standing and reliability as an academic publisher. The quality of their publications, the rigour of their peer-review process, and their commitment to open access and ethical publishing practices truly set the benchmark, which other strive to follow. In fact, many academics like myself recognise Emerald for their contributions to the academic community and their support for emerging scholars through a variety of initiatives such as the Emerald Literati Awards and the Emerald Reach programme. Emerald's reputation and track record of excellence is why I choose to publish with them and why I will continue to maintain my relationship with Emerald as an author, reviewer, editorial board member and special edition editor.
International Journal of Logistics Management (IJLM) has done well in recent years by increasing the number of submissions and on impact factors. This cannot be done without an excellent “back office” at Emerald. Thank you to the publisher and the whole team supporting the journal. I sincerely enjoy working with you.
Emerald have been a pleasure to work with in my capacity as editor. The commissioning editor (Catherine McAteer) and the broader Emerald team are always on hand to help with queries from me, the editorial board team, and authors in a timely fashion. On a more personal level, Catherine always makes herself available to me when I get in touch to discuss ways I which we can further develop and build the journal. I’m very happy to be working with Emerald.
There is a great appreciation and commitment to diversity with a massive amount of information regularly shared with authors, which I believe helps international scholars publish. Thus, I think we get more diverse scholarships in Emerald journals than some other publishers due to the investment Emerald makes. In addition to that, Emerald is not hierarchical and whilst I am now an associate professor with tenure, I started as an editor and have published in highly referred journals with Emerald when I was a senior lecturer, which supported my career. I am very grateful for everything Emerald has done for me and love working with the organization. Just for the record, no other publisher invests this much into creating materials that help people publish. I think that this is the reason why there is more diversity in authorship with Emerald than other publishers.
As a scholar, I have had the pleasure of working with Emerald Publishing as an author, reviewer, and editorial board member for almost ten years. I can confidently say they bring lively energy to academic publishing and can attest to the efficiency of their operations. From submission to publication, Emerald keeps things moving at a brisk pace without sacrificing quality. They are also very communicative - with regular updates and communication, making sure authors like myself are well-informed every step of the way. It's refreshing to work with a publisher that's so committed to supporting scholars. I'm excited to continue our collaboration in the future.
On behalf of my co-authors, I would like to express our sincere gratitude for accepting our manuscript "The ecosystem of disability inclusion in hospitality and tourism organisations: An integrative review and research agenda" in the International Journal of Contemporary Hospitality Management (IJCHM). We are truly honoured and thrilled to have the opportunity to contribute to your esteemed publication. We appreciate the time and effort you and the editorial team invested in the thorough review process. Your valuable feedback has undoubtedly played a crucial role in improving the quality of the manuscript. We also thank the reviewers for their insightful comments and suggestions. Their expertise has contributed significantly to shaping the final version of the manuscript. The extensive journey was worthwhile, and we appreciate the IJHCM's support for a diverse range of young and experienced researchers as it contributes to the overall benefits of fostering an inclusive scholarly community. Personally, this experience has been a blend of personal and academic growth, and I believe it will have a substantial impact on my career in the long term. Thank you once again and looking forward to work with Emerald Publishing in the future.
I am grateful to have published my research with Emerald. They are responsive and supportive throughout the publishing process, and the support doesn’t just end once the paper is published. Rather, Emerald has been highly innovative and creative when it comes to helping researchers create real impact. The rigour of their peer-review process, and their commitment to open access, the SDGs and to publishing research that makes a difference, is what sets them apart from other publishers. And they are just great people to work with. A truly collaborative publisher. I look forward to publishing my next papers again in an Emerald journal.
My purpose in this testimonial is to express my opinion that Emerald Publications is at the frontier of knowledge creation, addressing practical new knowledge that transcends disciplinary boundaries in an open and efficient manner. I appreciate my own interactions with Emerald staff and editors; I also take pleasure in reading many of the articles that they draw to my attention. Below, I will describe how I reached this opinion.
I had my first academic journal article published in 1965, and between then and my retirement in 2010 was active in submitting articles and reviewing submissions by others. I published in both discipline-oriented (e.g., Journal of Personality and Social Psychology, Journal of the American Medical Association) and more general (e.g., Behavioral Science, Management Science) outlets.
During my career, I became acutely aware of the strengths and weaknesses of the peer-reviewed, discipline-oriented academic journal system as a way of disseminating advances in science. On the one hand, reviewers and editors can help a scientist better describe the substance of a small step advancing knowledge. On the other hand, reviewers and editors invested in the current orthodoxy of a scientific discipline may not recognise a larger step that may be leading towards a Thomas Kuhnian scientific revolution.
While most journals hold to reasonably consistent quality standards, there will always be some journal that will publish an article, no matter how poorly the research was conducted or the report was written – if the author is willing to pay to be published. For most dwellers in the groves of Academe, publishing is better than perishing. So as an author, I sometimes had to deal with people who had a vested interest in not understanding my findings, while as a reviewer, I all too often lamented the absence of a decent Gibberish-to-English dictionary.
I left Academe to conduct research in a think tank when my professional orientation for knowledge creation shifted from curiosity-driven to practical; over time, it appears that my shift is increasingly becoming the norm. I still did reviewing for discipline-oriented journals, but my own outlets were more typically general ones that catered to that new orientation.
Retirement meant that I no longer conducted any research (that takes funding and institutional support for my kind of research) but it did not mean that I stopped thinking. My journal submissions dropped to zero and requests to review gradually dwindled over time. But I still was thinking, although my thoughts became more about trying to understand just what had happened to the sciences I had worked in and what could be said about the approaches I had developed.
In 2020, I was pleasantly surprised when I got a message from Professor Jonathan Calof, newly installed as the North American regional editor of Emerald Publications’ journal Foresight, asking me whether I was interested in being an author or reviewer for a special issue on foresight in North America. I wrote back, saying that I was interested in both reviewing and submitting, but I had no recent research. Instead had been thinking about writing something about how foresight relates to the increasing transdisciplinarity of science, and he told me that Emerald journals had a “viewpoint” category for submissions such as what I wanted to write. So, to cut to the chase, I wrote my article, got two reasonable reviews, negotiated a way to satisfy the editor and the reviewers, and the article was published.
There was a nice Zoom call for announcing the special issue with a bunch of interesting people. One of those interesting people was Ozcan Saritas, Editor-in-Chief of Foresight. When I got an idea of writing something showing the evolution of a scenario gaming method I had worked on 20 years earlier, I wrote him asking whether he was interested. He was, so I wrote it up and it appeared as another viewpoint article. I should mention that in getting from acceptance to appearance for both articles, I had wonderful support from Emerald’s Ashleigh Weller.
Earlier this year, I received a message from Douglas Medland, marketing editor for Emerald, asking whether I had anything in the pipeline about trust and management. As it happened, I’d been thinking a lot about trust, but of course had no recent research, so I offered a way of thinking about trust that I had used in my work but never published. He asked me to put it into a short piece that he could post on Emerald’s website in its Trust and Management section. I did, and it came out just a few days ago. With luck, this will not be the last of my interactions with Emerald.
Emerald is also a special organisation. Firstly, the company values around building trust, creating fairness and maximising inclusivity mirror my personal values in the leadership development and coaching work that I do. The Emerald team I work with provide excellent support and speedy responses to any queries, ideas or issues. They provide high quality systems and processes whilst allowing me full editorial freedom to shape the journal in the way I feel will add most value to our readers around the globe.
As the Editor-in-Chief of Development & Learning in Organisations, I work to help people bring their ideas, research and practice to fellow professionals in a succinct and accessible way. Doing this job is a privilege with every article I read adding to my own learning. It allows me to interact with people around the world who share my passion for learning and who I would otherwise not meet. I recognise each writer entrusts me with something that is precious to them, something which they have felt strongly enough to write about and something they wish to share. I always aim to take care, responding in a respectful, helpful and timely manner.
Emerald is also an organisation that is constantly looking to the future, establishing innovative processes to improve the quality of experience for authors, reviewers, editors and most importantly, the reader. Technology is constantly shifting the ground within publishing (sometimes overnight as with Large Language Models such as ChatGPT) and, as an editor, I am confident I can rely on Emerald to be fully engaged in shaping and speedily responding to these changing landscapes.
As long as Rakhi Madam is taking care of us, we need not worry at all. This is what I have been telling my co-authors all the while. Thanks a ton for your valuable support and efforts. I am sure we will be successful very soon.
Dear Sir, hoping that you are blessed with good health and spirit. Thanks a billion...you guys rock! Your cooperation is highly appreciated.
Your kind words and support are truly appreciated. I had a positive experience publishing with Emerald and I would like to publish again in the near future. Additionally, I am delighted to see that the paper has already received many views and downloads. It is always nice to see that your work is being read and appreciated by others. Thank you again for your support.
I'm surprised by your excellent service! I know thousands of emails come in, and it's not easy to reply to all of them, but your confirmation and detailed message make me feel like you do the job with heart. I would like to say a special thanks for your sincerity and understanding in dealing with customers.