We are pleased to announce our 2022 Literati Award winners.
Shaping service delivery through faith-based service inclusion: The case of the Salvation Army in Zambia
Janet Davey, Eldrede Kahiya, Jayne Krisjanous and Lucy Sulzberger
Highly Commended Papers
Balancing service inclusion for primary and secondary customers experiencing vulnerabilities
Henna M. Leino, Leila Hurmerinta and Birgitta Sandberg
The robot-to-robot service encounter: an examination of the impact of inter-robot warmth