Journal of Services Marketing - Literati Award Winners 2022

Journal of Services Marketing

We are pleased to announce our 2022 Literati Award winners.

Outstanding Paper
Shaping service delivery through faith-based service inclusion: The case of the Salvation Army in Zambia
Janet Davey, Eldrede Kahiya, Jayne Krisjanous and Lucy Sulzberger


Highly Commended Papers
Balancing service inclusion for primary and secondary customers experiencing vulnerabilities

Henna M. Leino, Leila Hurmerinta and Birgitta Sandberg


The robot-to-robot service encounter: an examination of the impact of inter-robot warmth
Magnus Söderlund

Outstanding Reviewers
Elina Jaakkola

Eric Harris