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Journal of Services Marketing - Literati Award Winners 2023

Journal of Services Marketing

We are pleased to announce our 2023 Literati Award winners.


Outstanding Paper

A voice for the silent: uncovering service exclusion practices

Sylvia C. Ng, Hui Yin Chuah, Melati Nungsari 

Highly Commended Papers

Human enhancement technologies and future of consumer well-being

Vitor Lima, Russell Belk

Customer ecosystems: exploring how ecosystem actors shape customer experience

Michaela Lipkin, Kristina Heinonen 

Outstanding Reviewers

Janet Davey
Rory Mulcahy
Emmanuel Mogaji