
Journal description
JSTP aims to publish research in the field of service management that makes a theoretical contribution to the service research literature, as well as positively impacting on industry practices by offering specific recommendations and action plans.
Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners.
Topicality
The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.
Key benefits
To the readership, the journal offers latest service management research in a style appealing to both academic and practitioner audiences. Research published in JSTP not only helps generate and enrich theoretical frameworks, but also helps convert research results into practical recommendations and action plans to improve industry practices. To the contributors, the journal offers a short turnaround time that enables early publication of their research in an impactful journal.
Coverage
The journal covers a broad range of topics including: service quality; service innovation; customer satisfaction and loyalty; service marketing; service operations; service HRM; service information systems; international service management; Internet and digital services; service entrepreneurship; and sustainability management in services.
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Co-Editor
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Professor
Chatura
Ranaweera
()
Wilfrid Laurier University - Canada
[email protected] -
Professor
Marianna
Sigala
()
University of South Australia - Australia
[email protected]
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Professor
Chatura
Ranaweera
()
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Associate Editor
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Professor
Christo
Boshoff
(Africa)
University of Stellenbosch - South Africa
[email protected] -
Professor
Eileen
Bridges
(Americas)
Kent State University - USA
[email protected] -
Professor
Jiun-Sheng
Chris Lin
(Asia)
National Taiwan University - Taiwan
[email protected] -
Dr
Jodie
Conduit
(Australasia)
University of Adelaide - Australia
[email protected] -
Dr
Kristina
Heinonen
(Europe)
Hanken School of Economics - Finland
[email protected] -
Dr
Jonas
Holmqvist
(Europe)
Kedge Business School - France
[email protected] -
Dr
Werner H.
Kunz
(Americas)
University of Massachusetts Boston - USA
[email protected] -
Dr
Laszlo
Sajtos
(Australasia)
University of Auckland Business School - New Zealand
[email protected]
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Professor
Christo
Boshoff
(Africa)
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Publisher
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Daniel
Ridge
Emerald Group Publishing - USA
[email protected]
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Daniel
Ridge
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Journal Editorial Office (For queries related to pre-acceptance)
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Priyadharshani Subramanyam
Reddy
Emerald Publishing
[email protected]
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Priyadharshani Subramanyam
Reddy
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Supplier Project Manager (For queries related to post-acceptance)
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Shibu
Bartholomeo
Emerald Publishing
[email protected]
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Shibu
Bartholomeo
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Editorial Advisory Board
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Professor
Mary Jo
Bitner
Arizona State University - USA
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Professor
Michael
Brady
Florida State University - USA
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Professor
Rod
Brodie
University of Auckland - New Zealand
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Professor
J Joseph
Cronin,
Jr., Ph.D
Florida State University - USA
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Professor
Bo
Edvardsson
Kalstad University - Sweden
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Professor
Dwayne D
Gremler
Bowling Green State University - USA
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Professor
Christian
Grönroos
Hanken School of Economics - Finland
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Professor
Evert
Gummesson
Stockholm University - Sweden
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Professor
Anders
Gustafsson
Karlstad University - Sweden
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Professor
Charles F
Hofacker
Florida State University - USA
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Professor
Jay
Kandampully
Ohio State University - USA
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Professor
A
Parasuraman
University of Miami - USA
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Professor
Stephen L
Vargo
University of Hawaii at Manoa - USA
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Professor
Jochen
Wirtz
National University of Singapore - Singapore
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Professor
Mary Jo
Bitner
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Editorial Review Board
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Professor
Lerzan
Aksoy
Fordham University - USA
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Dr
Matthew
Alexander
University of Strathclyde - UK
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Dr
Kostas
Alexandris
Aristotle University of Thessaloniki - Greece
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Dr
Levent
Altinay
Oxford Brookes University - UK
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Dr
Pinelopi
Athanasopoulou
University of Peloponnese - Greece
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Dr
Madhumita
Banerjee
American University of Sharjah - United Arab Emirates
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Professor
Sabine
Benoit
University of Surrey - UK
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Professor
Liliana
Bove
The University of Melbourne - Australia
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Dr
Christoph
Breidbach
The University of Melbourne - Australia
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Professor
Kah-Hin
Chai
National University of Singapore - Singapore
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Dr
Jennifer
Chandler
California State University, Fullerton - USA
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Dr
Tom
Chen
University of Newcastle - Australia
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Dr
Dahlia
El-Manstrly
University of Edinburgh Business School - UK
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Dr
Joerg
Finsterwalder
University of Canterbury - New Zealand
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Dr
Tony
Garry
University of Otago - New Zealand
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Professor
Ulrike
Gretzel
University of Southern California - USA
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Dr
Johanna Katariina
Gummerus
Hanken School of Economics - Finland
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Professor
Wafa
Hammedi
University of Namur - Belgium
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Dr
David
Harness
University of Hull - UK
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Dr
Simon
Hazee
University of Liege - Belgium
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Associate Professor
Elina
Jaakkola
University of Turku - Finland
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Professor
Chanaka
Jayawardhena
Hull University Business School - UK
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Dr
Subhash
Jha
Indian Institute of Management, Udaipur - India
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Associate Professor
Raechel
Johns
University of Canberra - Australia
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Dr
Tim
Jones
Memorial University of Newfoundland - Canada
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Dr
Thanika Devi
Juwaheer
University of Mauritius - Mauritius
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Professor
Sertan
Kabadayi
Fordham University - USA
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Dr
Kalipso
Karantinou
Athens University of Economics and Business - Greece
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Professor
Heikki
Karjaluoto
University of Jyväskylä - Finland
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Dr
Ingo
Karpen
RMIT University - Australia
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Dr
Timothy L
Keiningham
St John's University - USA
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Dr
Arne De
Keyser
EDHEC Business School - France
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Dr
Hae Joo
Kim
Wilfrid Laurier University - Canada
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Professor
Michael
Kleinaltenkamp
Freie Universitat Berlin - Germany
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Dr
Christian
Kowalkowski
Linköping University - Sweden
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Professor
Riadh
Ladhari
Laval University - Canada
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Dr
Bodo
Lang
University of Auckland - New Zealand
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Dr
Bart
Lariviere
University of Ghent - Belgium
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Dr
Gauri
Laud
University of Tasmania - Australia
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Dr
Cheryl
Leo
Murdoch University - Australia
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Dr
Zhenfeng
Ma
Wilfrid Laurier University - Canada
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Dr
Rita di
Mascio
University of New South Wales - Australia
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Dr
Cristina
Mele
University of Naples Federico - Italy
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Dr
Jeff
Meyer
Bowling Green State University - USA
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Dr
Angelos
Pantouvakis
University of Piraeus - Greece
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Dr
Ram Mohan
Pisharodi
Oakland University - USA
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Dr
Emmanuella
Plakoyiannaki
Leeds University - UK
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Dr
Carolin
Plewa
University of Adelaide - Australia
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Professor
Francesco
Polese
University of Salerno - Italy
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Professor
Maria Francesca
Renzi
University of Rome III - Italy
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Professor
Dawna L.
Rhoades
Embry-Riddle Aeronautical University - USA
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Professor
Allard C R van
Riel
Hasselt University - Belgium
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Dr
Nichola
Robertson
Deakin University - Australia
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Dr
Arielle
Rogers
Human Resources Research Organization - USA
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Professor
Mark S
Rosenbaum
Saint Xavier University - USA
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Dr
Sanjit
Roy
University of Western Australia - Australia
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Professor
Rebekah
Russell-Bennett
Queensland University of Technology - Australia
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Professor
Piyush
Sharma
Curtin University - Australia
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Dr
Phyra
Sok
Monash University - Australia
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Professor
Jill
Sweeney
University of Western Australia - Australia
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Dr
Jorge Grenha
Teixeira
University of Porto, Portugal
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Dr
Sven
Tuzovic
Queensland University of Technology - Australia
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Dr
Yves van
Vaerenbergh
University of Leuven - Belgium
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Professor
Cleopatra A
Veloutsou
University of Glasgow - UK
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Dr
Katrien
Verleye
Ghent University - Belgium
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Dr
Kai Yu
Wang
Univeristy of Brock - Canada
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Prof Dr
Martin
Wetzels
Maastricht University - Netherlands
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Dr
Sarah
Wilner
Wilfrid Laurier University - Canada
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Dr
Kristina
Wittkowski
Aalto University School of Business - Finland
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Dr
Amy
Wong
GlobalNxt University - Malaysia
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Dr
Weiling
Zhuang
Eastern Kentucky University - USA
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Associate Professor
Catharina
von Koskull
Hanken School of Economics - Finland
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Professor
Lerzan
Aksoy
Journal of Service Theory and Practice is abstracted and indexed in:
- ABI/INFORM, Business Source Alumni Edition,
- Cabell's Whitelist,
- Current Abstracts,
- Materials Business File,
- Mechanical & Transportation Engineering Abstracts,
- METADEX/Metals Abstracts,
- ProQuest,
- ReadCube,
- TOC Premier
and ranked by:
- Australian Business Deans Council (ABDC) Quality Journal List
- BFI (Denmark),
- Chartered Association of Business Schools (CABS, UK) Academic Journal Guide,
- CNRS (France),
- ERA Journals List (Australia),
- FMS Journal Rating Guide - C (China)
- NSD (Norway),
- Scopus,
- SSCI Social Science Citation Index (Clarivate Analytics),
- The Publication Forum (Finland)
5.5
CiteScore 2019
7.2
CiteScore Tracker 2020
(updated monthly)
2019 Impact Factor
5-year Impact Factor (2019)