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Journal of Service Theory and Practice aims to publish research in the field of service management that makes a theoretical contribution to the service research literature, as well as positively impacting on industry practices by offering specific recommendations and action plans.

ISSN: 2055-6225
eISSN: 2055-6225

Aims and scope

Recognising the importance of the service sector across the globe, the Journal of Service Theory and Practice (JSTP) encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real-world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. 


The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organisations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organisations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.

Key benefits

To the readership, the journal offers the latest service management research in a style appealing to both academic and practitioner audiences. Research published in JSTP not only helps generate and enrich theoretical frameworks, but also helps convert research results into practical recommendations and action plans to improve industry practices. To the contributors, the journal offers a short turnaround time that enables early publication of their research in an impactful journal. 

The journal covers a broad range of topics including:

  • Service quality
  • Service innovation
  • Customer satisfaction and loyalty
  • Service marketing
  • Service operations
  • Service HRM
  • Service information systems
  • International service management
  • Internet and digital services
  • Service entrepreneurship
  • Sustainability management in services.

This journal is aligned with our responsible management goal

We aim to champion researchers, practitioners, policymakers and organisations who share our goals of contributing to a more ethical, responsible and sustainable way of working.

SDG 8 Decent work & economic growth
SDG 9 Industry, innovation & infrastructure
SDG 10 Reduced inequalities
SDG 11 Sustainable cities & communities
SDG 12 Responsible consumption & production
SDG 13 Climate action
Find out about our responsible management goal