Journal of Service Theory and Practice - Literati Award Winners 2021

Journal of Service Theory and Practice

We are pleased to announce our 2021 Literati Award winners.

Outstanding Paper
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson

Highly Commended Papers
Value-in-use and service quality: do customers see a difference?
Gustav Medberg, Christian Grönroos
Rethinking the actor in service research: toward a processual view of identity dynamics
Kaisa Koskela-Huotari, Jaakko Siltaloppi
Healthcare service users as resource integrators: investigating factors influencing the co-creation of value at individual, dyadic and systemic levels
Justine Brigitte Virlée, Wafa Hammedi, Allard C.R. van Riel

Outstanding Reviewers
Bodo Lang
Jorge Grenha Teixeira
Allard van Riel