
Description
IJQSS seeks to embrace a holistic view of quality and service sector management openly promoting quality and service sciences. It has become one of the main channels for communication of multi-and-interdisciplinary research practices.
The International Journal of Quality and Service Sciences seeks to explore various aspects of quality and services as closely interrelated phenomena in the context of ongoing transformation processes of organizations and societies. Thus the journals' scope is not limited to micro perspectives of organizational and management related issues. It seeks further to explore patterns, behaviours, processes, mechanisms, principles and consequences related to quality and services in a broad range of organizational and social/global processes. These processes embrace cultural, economic, social, environmental and even global dimensions in order to better understand the past, to better diagnose the current situations and, hence, to design better the future.
The journal seeks to embrace a holistic view of quality and service sector management and explicitly promotes the emerging field of ‘quality and service sciences’.The journal is an open forum and one of the main channels for communication of multi- and inter-disciplinary research and practices.
Together with Total Quality Management and Business Excellence (Taylor & Francis), the International Journal of Quality and Service Sciences is the official journal of the QMOD-ICQSS conference series.
Editorial objectives
- Facilitate communication and interaction between researchers and practitioners
- Encourage openness and exchange of knowledge as well as experience for increasing understanding
- Encourage multidisciplinary research and provide a forum within the coverage fields
- Encourage multiple methodologies, both qualitative and quantitative with varieties of sub-group methodologies
- Encourage researchers and practitioners to be more self-reflective
Publishes
- Relevant and related areas of Quality Sciences in a broad sense, theoretically and practically.
- Relevant areas of Service Sciences in a broad sense, theoretically and practically
- Linkage and integrative approaches of Quality and Service Sciences
- Linkage between Quality Sciences and Organization theories
- Linkage between Service Sciences and Organization theories
- Emerging tendencies and future trends within and between these areas
Coverage
- Ontology and epistemology of service and quality science
- Emerging service society and the related phenomenon
- Service economy and post-modern workplace
- Sustainable development of quality and service
- Role of quality in service businesses
- Interdisciplinary nature of service and quality science
- Organization, occupation and work in service society
- Comparative research on Quality and Service Management
- Exploring similarities and differences between Quality and Service Management
- Exploring the linkage between Service and Quality Management
- Integrative model of Service and Quality Management
- Linkage to other management and organization theories
- Customer participation and value creation
- Integration of stakeholder view in quality and service design
- Quality and Service standardization and assurance
- Improvement of quality and service standards
- Quality and service culture
- Attractive quality and service creation
- Design and innovation for service and quality
- Service and Quality in Experience economics
- Service and Quality creation for Sustainable development
- Quality and Service productivity
- Market culture and consumer behaviour
- Emotional labour and commercialization of human feeling
- Hospitality and care culture
- Work and family in service society
- Emerging trends, such as ‘Health consumption’, wellbeing /wellness industry, eco-tourism, eco-efficiency
- Globalization and Changing workplace in service age
- Relationship Management
- Public sector management including health, education and local government
- Consumption and identity
- Consumer attitude and behaviour
- The latest thinking and research in the field
- Service encounter
- Organizational design for building service and quality culture
- Service, Quality and environmental issues
- Quality and Service in e-business
- Quality and service in information technology
- Processes and operation management for service and quality
-
Editor
-
Professor
Su Mi
Dahlgaard-Park
Institute for Service Management, Lund University - Sweden
[email protected]
-
Professor
Su Mi
Dahlgaard-Park
-
Associate Editor
-
Professor
WanSeon
Shin
Sung Kyun Kwan University - South Korea
-
Professor
Gerson
Tontini
Universidade Regional de Blumenau - Brazil
-
Professor
WanSeon
Shin
-
Commissioning Editor
-
Ciara
Boardman
Emerald Publishing - UK
[email protected]
-
Ciara
Boardman
-
Journal Editorial Office (For queries related to pre-acceptance)
-
Sharon Sebastian
Kanappally
Emerald Publishing
[email protected]
-
Sharon Sebastian
Kanappally
-
Supplier Project Manager (For queries related to post-acceptance)
-
Sagar
Gaikwad
Emerald Publishing
[email protected]
-
Sagar
Gaikwad
-
Editorial Advisory Board
-
Professor
Salimova Tatiana
Anatolievna
N. P. Ogarev Mordovia State University - Russia
-
Dr.
Marie
Avellino
University of Malta - Malta
-
Professor
Claudio
Baccarani
University of Verona - Italy
-
Professor
Michael
Brusch
Anhalt University of Applied Sciences - Germany
-
Professor
George
Cassar
University of Malta - Malta
-
Professor
Chi-Kuang
Chen
Yuan Ze University - Taiwan
-
Professor
Herve
Corvellec
Lund University - Sweden
-
Professor
Jens Jorn
Dahlgaard
Linköping University - Sweden
-
Professor
Simon L.
Dolan
ESADE Business School - Spain
-
Professor
Alex
Douglas
The Management University of Africa - Kenya
-
Professor
Mattias
Elg
Linköping University - Sweden
-
Professor
Bo
Enquist
Karlstad University - Sweden
-
Kum
Fai Yuen
Nanyang Technological University, Singapore
-
Professor
Jesper
Falkheimer
Lund University - Sweden
-
Professor
Ernestina
Giudici
Univesrity of Cagliari - Italy
-
Professor
Lars
Grønholdt
Copenhagen Business School - Denmark
-
Professor
Evert
Gummesson
Stockholm University - Sweden
-
Professor
Rafikul
Islam
International Islamic University - Malaysia
-
Professor
Riadh
Ladhari
Laval University - Canada
-
Professor
Inga
Lapina
Riga Technical University - Latvia
-
Associate Professor
David
Longbottom
University of Derby - UK
-
Professor
Xavier Tort
Matorell
Universitat Politecnica de Cataunya - Spain
-
Professor
Shin'ya
Nagasawa
Waseda Business School - Japan
-
Associate Professor
Abd Manaf
Noor Hazilah
International Islamic University - Malaysia
-
Professor
Keng-Boon
Ooi
UCSI University - Malaysia
-
Professor
A
Parasuraman
University of Miami - USA
-
Professor
Young H.
Park
Kang Nam University - South Korea
-
Professor
Yamada
Shu
Keio University - Japan
-
Professor
Terje
Slåtten
Inland Norway University of Applied Sciences - Norway
-
Professor
Ebrahim
Soltani
Hamdan Bin Mohammed Smart University - United Arab Emirates
-
Associate Professor
Manuel Francisco
Suarez Barraza
Universidad de las Américas Puebla - Mexico
-
Professor
Jon
Sundbo
Roskilde University - Denmark
-
Professor
Sune
Sunesson
Lund University - Sweden
-
Professor
Petra
Winzer
Bergische Universität Wuppertal - Germany
-
Professor
Salimova Tatiana
Anatolievna
This journal is indexed and abstracted in:
- Business Source Alumni Edition/Complete/Corporate Plus/Elite/Premier (EBSCO),
- Emerging Sciences Citation Index (ESCI) Clarivate Analytics
- INSPEC,
- ProQuest,
- ReadCube Discover,
- Scopus
This journal is ranked by:
- Association of Business Schools (ABS) Academic Journal Quality Guide,
- Australian Business Deans Council (ABDC) Quality Journal List,
- BFI (Denmark),
- NSD (Norway),
- Polish Scholarly Bibliography (PBN),
- The Publication Forum (Finland)
4.1
CiteScore 2021
4.8
CiteScore Tracker 2022
(updated monthly)