The TQM Journal - Literati Award Winners 2021

The TQM Journal

We are pleased to announce our 2021 Literati Award winners.

Outstanding Paper
Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model
Syed Ali Raza, Amna Umer, Muhammad Asif Qureshi, Abdul Samad Dahri

Outstanding Reviewers
Laura Bravi
Pavitra Dhamija
Ashish Agarawal