We are pleased to announce our 2024 Literati Award winners.

Outstanding Paper
The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
Nathalie Kron
Jesper Björkman
Dr. Ek
Micael Pihlgren
Hanan Mazraeh
Dr. Berggren
Prof. Sörqvist

Highly Commended Papers
Towards a better understanding of volunteer engagement: self-determined motivations, self-expression needs and co-creation outcomes
Teresa Fernandes
Manuel Aires de Matos

Gamification in the customer journey: a conceptual model and future research opportunities
Jorge H.O. Silva
lauco H.S. Mendes
Jorge G. Teixeira
Daniel Braatz

Service robots and artificial morality: an examination of robot behavior that violates human privacy
Dr. Magnus Söderlund

Outstanding Reviewers
Mekhail Mustak
Sven Tuzovic
Achilleas Boukis