We are pleased to announce our 2024 Literati Award winners.

Outstanding Paper
Building organizational resilience with digital transformation
Dr. Zeya He, Ms Huiling Huang, Hyeyoon Choi, Associate Professor Anil Bilgihan

Highly Commended Papers
Immersive netnography: a novel method for service experience research in virtual reality, augmented reality and metaverse contexts
Prof. Robert Kozinets

Circular service management: toward conceptual understanding and service research priorities for a more sustainable future
Prof. Karpen, Prof. Edvardsson, Prof. Tronvoll, Dr. Jaakkola, Dr. Conduit

Linking servicescape and experiencescape: creating a collective focus for the service industry
Prof. Jay Kandampully, Associate Professor Anil Bilgihan, Dr. Sally Amer

Outstanding Reviewers
Tuomas Huikkola