Virtual Special Issue: Research on Robots in Hospitality and Tourism

International Journal of Contemporary Hospitality Management

Welcome to the virtual special issue (VSI) of the International Journal of Contemporary Hospitality Management (IJCHM) on robots in hospitality and tourism. This VSI compiles 20 timely, strong and impactful articles on robots in hospitality and tourism that have been previously published in IJCHM. These articles can help researchers, instructors and practitioners. Should you enjoy perusing the articles within this VSI, we would greatly encourage you to share the link with other scholars, colleagues, students and industry partners. We welcome your thoughts and recommendations, and also any suggestions of new articles published in IJCHM to add to this list on research on robots in hospitality and tourism. Please also feel free to peruse and share our previous virtual issues under the Journal News section.

Dr. Fevzi Okumus
Editor-in-Chief of IJCHM


Table of Contents

Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors
Cha, S.S. (2020)

The potential for tourism and hospitality experience research in human-robot interactions
Tung, V.W.S. and Law, R. (2017)

Investigating an innovative service with hospitality robots
Kuo, C.-M., Chen, L.-C. and Tseng, C.-Y. (2017)

Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality
Christou, P., Simillidou, A. and Stylianou, M.C. (2020)

Guests’ perceptions of robot concierge and their adoption intentions
Shin, H.H. and Jeong, M. (2020)

Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
Romero, J. and Lado, N. (2021)

Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction
Zhu, D.H. and Chang, Y.P. (2020)

Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry
McCartney, G. and McCartney, A. (2020)

Robots at your service: value facilitation and value co-creation in restaurants
Zhang, X., Balaji, M.S. and Jiang, Y. (2022)

Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory
Akdim, K., Belanche, D. and Flavián, M. (2021)

How will service robots redefine leadership in hotel management? A Delphi approach
Xu, S., Stienmetz, J. and Ashton, M. (2020)

Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor
Zhang, M., Gursoy, D., Zhu, Z. and Shi, S. (2021)

Application of consumer innovativeness to the context of robotic restaurants
Kim, J.J., Choe, J.Y.(J). and Hwang, J. (2021)

A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
Shin, H. (2022)

Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness
Yu, H., Shum, C., Alcorn, M., Sun, J. and He, Z. (2022)

Human vs robot baristas during the COVID-19 pandemic: effects of masks and vaccines on perceived safety and visit intention
Choi, M., Choi, Y., Kim, S.(S). and Badu-Baiden, F. (2023)

You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants
Chuah, S.H.-W., Jitanugoon, S., Puntha, P. and Aw, E.C.-X. (2022)

Operation policy of multi-capacity logistic robots in hotel industry
Lee, W. and Ko, Y.D. (2021)

Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality
Khoa, D.T., Gip, H.Q., Guchait, P. and Wang, C.-Y. (2022)

Exploring key factors influencing customer behavioral intention in robot restaurants
Guan, X., Gong, J., Li, M. and Huan, T.-C. (2022)