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2015 Impact Factor: 1.021 * Content: Table of Contents | Latest Issue RSS
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The Journal of Services Marketing (JSM) has been a leader in services marketing thought and cutting-edge research for thirty years. Published articles address a range of services-related issues of interest to marketing scholars and relevant to marketing professionals who represent a broad range of service industries. JSM articles are conceptually rich, empirically rigorous and each contain a section that highlights implications for practice. We now live in a world where we have access to global markets at the click of a button, and where there is increased collaboration between customers, organizations and competitors, and a market consciousness about the importance of preserving natural resources and communities. We therefore strongly encourage research that is innovative that investigates new ways of thinking about how to best serve our markets.
JSM is not preferentially disposed towards either empirical work or pure theory, nor towards one particular method or approach.
The 2015 Impact Factors have been released, giving Journal of Services Marketing rating of 1.021 up from 0.989 in 2014.
"I am really impressed by [the] work in JSM. I am browsing the journal contents, and many articles, including [the] editorials catch my eye as really interesting and fresh. I think that JSM is really taking an active approach to new things and issues emerging in the field, and this is certainly very good for the entire field."
- Professor, Centre Director Kristina Heinonen, Hanken School of Economics, Finland
Congratulations to the following authors and reviewers:
Volume 29 number 6/7
An investigation into gamification as a customer engagement experience environment
Tracy Harwood, Tony Garry
Volume 29 number 6/7
Customer-dominant logic: foundations and implications
Kristina Heinonen, Tore Strandvik
Volume 29 number 6/7
Value creation: an internal customers' perspective
Debra Grace, Joseph Lo Iacono
John D Hansen
Read about the history of the journal in “A quarter of a century: reflections of the first 25 years of the Journal of Services Marketing,” by C.L. Martin, in JSM volume 26.1 (2012)
Starting in 2015 (Volume 29), JSM has editorials that are useful to guide authors who are interested in publishing in JSM. These editorials occur in every second issue of the journal. For a list of editorial topics click here.
JSM will be an outlet for research that is:
JSM is keen to publish manuscripts that address contemporary issues relevant to services marketing that make a clear contribution to services marketing scholarship and practice. Topics currently of interest to the editors are:
All the papers are subjected to a blind refereeing process to ensure integrity of information is maintained. There will be a minimum of two reviewers (double-blind) and a maximum of three reviewers (triple-blind) on each paper. All revised submissions will be returned to the original reviewers for comment on the amendments. This process ensures integrity of information and quality of published manuscripts is maintained.The journal enjoys a long-standing reputation as a catalyst for solving services marketing problems and dilemmas, and as such is already regarded as an essential resource by many leading industry figures and supplying libraries.
There are a range of editorial policies that JSM will be making publicly available, with the first being Editorial policy on Special Issues.
This journal is abstracted and indexed by: Business Source Complete; Emerald Management Reviews; Cabell's Directory of Publishing Opportunities in Management and Marketing; CNRS (France); Current Citations Express; Current Contents/Social and Behavioral Sciences; Electronic Collections Online; EP Collection;Expanded Academic Index; FNEGE (France); Gale; Galileo; General Reference Center; Inspec; Manning & Napier; QUALIS; ReadCube Discover; The Marketing Report; Telebase; Zetoc (British Library)
This journal is ranked by: Australian Business Deans Council (ABDC) Journal Quality List - A ranking; Scopus; The Publication Forum (Finland); Thomson Reuters Social Science citation index
For the latest news, publication alerts and debates, join our online communities: Follow @EmeraldMkting
Journal of Services Marketing is available as part of an online subscription to the Emerald Marketing eJournals Collection. For more information, please email firstname.lastname@example.org or visit the Emerald Marketing eJournals Collection page.
* 2015 Journal Citation Reports® (Thomson Reuters, 2016)
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