Journal of Services Marketing

Journal of Services Marketing


ISSN: 0887-6045

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2016 Impact Factor: 1.811*
5-year Impact Factor (2016): 2.627*

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CiteScore 2016: 2.54
CiteScoreTracker 2017: 1.15 (Updated Monthly)



Editorial team

Co-Editors

Professor Steve Baron
University of Liverpool Management School, UK
j.s.baron@liverpool.ac.uk

Professor Rebekah Russell-Bennett
Queensland University of Technology, Australia
rebekah.bennett@qut.edu.au

Associate Editors

Professor Nicholas J. Ashill, American University of Sharjah, United Arab Emirates
Professor Constanza Bianchi, Universidad Adolfo Ibañez, Chile
Professor Liliana Bove, The University of Melbourne, Australia
Professor J Joseph Cronin, Jr., Ph.D, Florida State University, USA
Dr Kate L. Daunt, Cardiff Business School, UK
Associate Professor Angela Dobele, RMIT University, Australia
Dr Johanna Katariina Gummerus, Hanken School of Economics, Finland
Associate Professor Raechel Johns, University of Canberra, Australia
Dr Paul Sergius Koku, Florida Atlantic University, USA
Associate Professor Christian Kowalkowski, Hanken School of Economics, Finland
Dr Dominik Mahr, Maastricht University, Netherlands
Professor Javier Reynoso, EGADE, Instituto Tecnológico de Monterrey, Mexico
Professor Mark S Rosenbaum, Northern Illinois University, USA
Professor Piyush Sharma, Curtin University, Australia
Associate Professor Ramendra Thakur, University of Louisiana at Lafayette, USA
Dr Sven Tuzovic, Queensland University of Technology, Australia
Prof Dr Heidi Winklhofer, Nottingham University Business School, UK
Professor Lars Witell, Linköping University, Sweden
Associate Professor Zhen Zhu, Suffolk University, USA

Executive Publisher

Richard Whitfield
rwhitfield@emeraldgroup.com

Content Editor

Claudia Knight
cknight@emeraldgroup.com

Editorial Advisory Board

Assistant Professor Melissa Akaka, University of Denver, USA
Professor Levent Altinay, Oxford Brookes University, UK
Assistant Professor Nwamaka Anaza, Southern Illinois University Carbondale, USA
Professor Raj Arora, University of Missouri Kansas City, USA
Associate Professor Thomas Baker, University of Alabama at Tuscaloosa, USA
Associate Professor Donald Barnes, University of North Carolina Wilmington, USA
Professor Sabine Benoit, University of Surrey, UK
Professor Blaise J Bergiel, University of West Georgia, USA
Professor John T Bowen, University of Houston, USA
Professor Matthew Bunker, University of Northern Iowa, USA
Professor Barry J Davies, University of Gloucestershire, UK
Associate Professor Phillippe Duverger, Towson University, USA
Dr Dahlia El-Manstrly, The University of Edinburgh Business School, UK
Professor David Faulds, University of Louisville, USA
Professor Dale Fodness, University of Dallas, USA
Professor Debra Grace, Griffith University, Australia
Associate Professor Dominique Greer, Queensland University of Technology, Australia
Assistant Professor Amy Gregory, University of Central Florida, USA
Professor Stephen J Grove, Clemson University, USA
Associate Professor Wafa Hammedi, University of Namur, Belgium
Professor John D. Hansen, University of Alabama at Birmingham, USA
Associate Professor Eric G. Harris, Pittsburg State University, USA
Professor Lloyd Harris, University of Birmingham, UK
Professor Kim Harris-Cassidy, Nottingham Trent University, UK
Dr Toni Hilton, Glasgow Caledonian University, UK
Dr Linda Hollebeek, The University of Auckland, New Zealand, NHH Norwegian School of Economics, Norway
Assistant Professor Jonas Holmqvist, Kedge Business School, France
Dr Tim Hughes, University of the West of England, UK
Associate Professor Elina Jaakkola, University of Turku, Finland
Professor Lester W Johnson, Swinburne University, Australia
Professor Scott W. Kelley, University of Kentucky, USA
Professor Philipp Klaus, International University of Monaco, INSECC Research Center, Monaco
Associate Professor Werner H. Kunz, University of Massachusetts Boston, USA
Dr. Volker Kuppelwieser, NEOMA Business School, France
Dr Bodo Lang, University of Auckland, New Zealand
Associate Professor Bart Larivière, Center for Service Intelligence – Ghent University, Belgium
Dr Annouk Lievens, University of Antwerp, Belgium
Associate Professor Heejin Lim, University of Tennessee, USA
Associate Professor Lee McGinnis, Stonehill College, USA
Associate Professor Joanna Melancon, Western Kentucky University, USA
Dr Laura M Milner, Central Washington University, USA
Professor Richard Nicholls, Worcester Business School, University of Worcester, UK
Professor Aron O'Cass, The University of Tasmania, Australia
Dr Lisa O'Malley, University of Limerick, Ireland
Professor Gaby Oderkerken, Maastricht University, Netherlands
Dr Jason Oliver, East Carolina University, USA
Professor Adrian J Palmer, University of Wales Swansea, UK
Professor Paul G Patterson, The University of New South Wales, Australia
Associate Professor Maria Raciti, University of Sunshine Coast, Australia
Dr Nichola Robertson, Deakin University, Australia
Professor Michel Rod, Carleton University, Canada
Professor Sharyn Rundle-Thiele, Griffith University, Australia
Dr László Sajtos, The University of Auckland, New Zealand
Associate Professor Daniel Shen, State University of New York, USA
Professor Elaine Sherman, Hofstra University, USA
Associate Professor Jeremy J. Sierra, Texas State University - San Marcos, USA
Professor Marianna Sigala, University of South Australia, Australia
Associate Professor Jeff W Totten, McNeese State University, USA
Associate Professor Catharina von Koskull, Hanken School, Finland
Professor Tillmann Wagner, WHU – Otto Beisheim School of Management, Germany
Professor Paul Williams, American University of Sharjah, United Arab Emirates
Dr Nadia Zainuddin, University of Wollongong, USA
Professor Judy Zolkiewski, Manchester Business School, UK




* 2015 Journal Citation Reports® (Thomson Reuters, 2017)