Transition of now publishers content to Emerald Insight

Frequently asked questions

All content from now publishers will be available through Emerald Insight on the recently refreshed platform, powered by Silverchair.

Please find below some FAQs

General questions

1.When will content move?
Content from now publishers will start to be available on Emerald Insight from November 2025, with all content available by 1 January 2026. The current now publishers platform (https://www.nowpublishers.com/) will continue to be available to access until 6 January 2026 when it will be decommissioned.

2. Will the URLs I am currently using change?
Yes, links from the now publishers platform will all be updated to emerald.com URLs. However, there will be automatic redirection to Emerald Insight. These will be eventually phased out, but we will ensure sufficient time to support the transition.

3. Is the content the same as the version that was published before?
Yes, the article or book is the same as that published by now publishers, with some enhancements that modify the appearance of the content. For example, readers can now take advantage of Emerald Insight's "split-screen" feature, which allows the article to be read while displaying data, figures and other information alongside the text of the article. Reference lists are made easier to compile using the citation manager tools on each article.

PDFs remain available to read, but will benefit from displaying on Emerald Insight in their entirety for subscribers, providing easy access to references within the body of the text and the associated DOIs and URLs, enabling easier continued research and navigation.

4. Can I access all the same content that I could on the previous now publisher platform?
All content previously accessed via the now publishers platform will migrate to the Emerald Insight platform, and previous links will automatically redirect. If you held an account on nowpublishers.com, your access entitlements will remain the same.

5. Will my login details remain the same?

If you already have an account on Emerald Insight: from January 2026, access to your now publishers content will be added to your account.
If you do not have an account on Emerald Insight: We have created a new account for you on Emerald Insight using the email address associated with your nowpublishers.com account. You will just need to reset your password, which can be done at: www.emerald.com/my-account/reset-password.

6. Is the site compatible with mobile devices?
Yes, the new site is mobile compatible.

7. What are the features of the Emerald Insight platform?
Emerald Insight offers a variety of new features including:

Sustainability and accessibility enhancements through optimised use of colour, images, graphics, and vectors to support improved user journeys, more detailed filtering, and faster page load times. These changes not only benefit readers but reduce carbon usage, positively impacting our planet.
Split View: A dual panel view displaying figures and additional data alongside the article.
Collection pages offering the option to curate diverse content across products and fields, or within the products you have access to, facilitating deeper discovery.

8. Where can I find information about each now publishers title?

Foundations and Trends® and Journals: Each title will have a dedicated page on Emerald Insight, comprising editorial contacts; aims and scope; top accessed and top cited articles; newly published articles and direct links to submit.

Books: Each title will have a dedicated page on Emerald Insight, detailing author information, scope and table of contents.

9. Are there any minimum technical specifications required to access Emerald Insight? If so, what are these?
Emerald Insight is available via the current versions of modern browsers. We ask that you ensure that you are not on a discontinued browser.

10. Where do I direct my general enquiries?
If you need help, please access our Support site here - https://emeraldpublishinggroup.freshdesk.com/support/home or email [email protected]

Institutional administrator questions

1. What do I do if I havent yet renewed my now publishers content?
Please email us at: [email protected] including details of your institution name, and your allocated Business Manager will get in touch to discuss your renewal

2. Is EZProxy supported?

Yes, EZProxy continues to be supported.

If you have EZ Proxy managed by OCLC: OCLC have updated the database definitions for proxy access to Insight so you will not need to take any action.

If you self-host EZProxy: If you self-host your proxy server, please update your database definitions in accordance with the updated information below:

T (title): Emerald
U (url): https://www.emerald.com/
HJ (host): www.emerald.com
HJ https://www.emerald.com
HJ www.emerald.com
HJ emerald.com
DJ (domain java script): www.emerald.com

Visit the following link for updates: https://emeraldpublishinggroup.freshdesk.com/support/solutions/articles/36000166172

3. How can researchers and students authenticate via their institution?
Emerald Insight allows profile users to create an affiliation with their authenticating institution, which will then provide remote access to Insight. For further detail see our access and affiliation guidance here: https://emeraldpublishinggroup.freshdesk.com/support/solutions/articles/36000574055

4. How will I get my 2025 usage reporting for now publishers content?

We will continue to follow the COUNTER compliance guidelines and maintain a minimum of the current year plus the prior 24 months of usage data via the Institutional Administrator Dashboard.

COUNTER reports for Jan 2026: As Jan 2026 COUNTER stats will stem from two platforms there will be a set of reports from each (the retired nowpublishers.com site and Emerald.com/Insight) and there will be a slight delay in obtaining January’s COUNTER reports from the nowpublishers.com site. These will be included in the historic COUNTER reports that will be uploaded.

Historic COUNTER reports: We anticipate that historic COUNTER reports from nowpublishers.com will be available to you from February at the earliest via the Administrators Dashboard. Due to this delay, we strongly recommend you download any reports you need now.

5. Does Emerald Insight support MS Azure AD?
We are able to support MS Azure AD on the new Emerald Insight. If you wish to utilise this authentication method, please reach out to us at [email protected] so that we can work with you to gather the necessary information and support your implementation.

6. What institutional AIP (access in perpetuity) will I receive as part of my journal subscriptions?
You will retain AIP to the years in which you subscribe or have subscribed to, back to the year 2000.

7. Will you continue to support Discovery Services?

Additional Discovery Services are continued to be supported. No action is needed.

8. When will Now Publishers content be available for selection in library discovery services?

We are working closely with our discovery services partners to ensure now publishers content is activated and available as quickly as possible. All required KBART files have been created and sent to our partners, the activation process is underway and we expect the content to be available by mid-January, although this date is dependent on some external systems such as Ex Libris. In the meantime, collections are already live in EBSCO, and redirects point to Emerald pages.

Author/editor/reviewer questions

1. Should I let my authors, editorial team and reviewers know about the change to a new platform and how it will affect them?
We have communicated all of the changes with all authors, editors and reviewers so your colleagues should also be aware of the change to the platform. However, do let us know of any questions that you or they may have - [email protected].

2. I recently published my article and had provided my ORCID during the submission process. Will my ORCID link appear with my article on the new platform?
Yes, ORCID is utilised on our Insight platform and links out to the relevant ORCID author profiles will be available where we have the information.

3. Will there be changes to my publication URL?
Yes, the URL to your publication will change. There will be redirects in place, but we recommend you check the URLs to your published work and update accordingly.

4. Will there be any disruption to the indexing of my content, for example in Scopus or Clarivate?
No, we are working closely with indexing services to ensure there is no disruption.

5. Can I make changes to my content?
All content published on Emerald Insight reflects the version of record previously published on now publisher's platform. We are unable to amend the version of record without the presence of serious error or inaccuracy, please see this link for further details and information on this policy: https://www.emeraldgrouppublishing.com/publish-with-us/author-policies/article-withdrawal-correction

6. If I have found an error or problem with my content which I believe constitutes a serious error in line with the Emerald Publishing policy on corrections, what should I do?
Please send a query to our customer support team at [email protected] with your name, the title of the book or article, the identifying DOI and a description of the issue you are encountering. If your query relates to a chapter within a book, please advise of the particular chapter.

End-user questions