We are pleased to announce our 2025 Literati Award winners!

Outstanding Paper

Satisfaction leads to loyalty - or could loyalty lead to satisfaction? Investigating brand usage and satisfaction levels in consumer banking

John Dawes, Flinders University, Australia

Outstanding Reviewers

Andrzej Cwynar
Stavros Kalafatis
Aileen Kennedy

To learn more about our Literati awards, please visit: https://www.emeraldgrouppublishing.com/our-awards/emerald-literati-awards