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Call for papers for The 21st Excellence in Services International Conference- August 30 and 31, 2018, Paris, France

Conference call for papers from The TQM Journal

The 21st Excellence in Services International Conference is inviting authors to submit their papers to all relevant areas of focus. Both academics and practitioners are welcome to discuss current issues, exchange information, knowledge and experiences across the various domains of services.

Scope of the Conference
Academics, researchers, managers, administrators, support staff in the areas of focus of the Conference are invited to submit theoretical contributions, empirical analyses, experiences, case studies or reflections aimed at quality and excellence in services.
All submissions must be written in English, the official language of the Conference.

Areas of focus

1. Education
2. Health care
3. Local government and public services
4. Tourism and leisure
5. Financial and banking services
6. Transport and logistics
7. Theory and methodology in services
8. Cases and experiences in services
9. Statistics for excellence measurement
10. Servitization for value creation
11. Information and communication technology
12. Professional services
13. Innovation and entrepreneurship in services

Publication opportunities and awards

All submitted papers will be published with an ISBN number in the Conference Proceedings Book, freely available on the Conference website. Each paper will also be singularly indexed in Google Scholar.
After the Conference, the Scientific Committee will select the best papers, including PhD papers with the opportunity of publication in the cooperating journals:

  • The TQM Journal of the Emerald Group,
  • Sinergie Italian Journal of Management.


Participants who wish to present their research at the Conference are welcome to send an abstract in word format (.doc or .docx) of no more than 200 words according to the format available on the Conference website: Abstracts should be sent by e-mail by April 30, 2018 at the latest to: [email protected].

All abstracts will be acknowledged and authors will be notified of the reviewers’ comments.
Papers have to follow the guidelines published online. In this regard, a template in word format is available on the Conference website. The deadline for full paper submission is June 30, 2018.

Every author (or where there are multiple authors, at least one author) must present their paper during the parallel sessions of the Conference. Failure to do so will result in the paper’s exclusion from the Conference Proceedings Book.

Contact information

Jacques Martin, ESOE, 30 Impasse Fleurie, 83130 La Garde, France
+33 608 63 49 97

[email protected]
[email protected]