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Call for Special Issue Papers: Service innovation through linking design, construction and asset management

Special issue call for papers from Built Environment Project and Asset Management

Service innovation through linking design, construction and asset management

About the Special Issue

The service interface between the management of infrastructure projects and the subsequent management of assets requires greater attention. While many companies in the construction and infrastructure markets have transitioned to service organisations, many remain focused on the provision of goods. The construction industry has been quick to reinvent itself to reintegrate and disintegrate its supply chain, and, to use mergers and acquisitions to broaden the service offering to include, for example, project management, facilities management and real estate. However, there remains a lack of depth in service design and disconnect between the project delivery service, asset management service, and support for end-user experience in using assets. The disconnection may result in stifling opportunities for innovation and value maximisation.

To address these issues, the role of management innovation within firms and across organisational boundaries to integrate resources and design solutions that will improve the potential value derived from construction projects as assets in use is an important area to consider in further depth. The firm-project interface is also important, particularly for the development of service design and technical and technological developments that provide innovative value propositions and deliver technical capabilities for extracting asset value.

Apart from papers addressing the above thrusts, we specifically welcome submissions that target the following questions:

•    How has and does innovation occur in service exchanges across design, construction and asset management phases to deliver value and what is the potential for increasing value in practice?
•    How do different actors (e.g., clients, users, providers, government) influence innovation in service integration, particularly between construction and asset management?
•    How does and might the integration of a construction and asset management service disrupt existing market and non-integrated services?
•    To what extent does the theoretical integration of a construction project, asset management and/or maintenance/operation service contribute to the whole life value and sustainability imperatives? To what extent is this working out in practice and what improvements can be made?
•    How could gaps in service provision between parties at the institutional, firm and project and user interfaces impact project and asset management value delivery?
•    To what extent is the co-destruction of value occurring between the firm and project levels, inter-organisationally between construction and client/user organisations?
•    How are leading organisations reinventing themselves to (dis)integrate supply chains to increase value delivery?
•    What is the relationship between value co-creation and service innovation?
•    Which actors are influential in service innovation ecosystems and how do networks of service exchanges evolve? To what extent is this changing and might change further through normative and prescriptive measures informed by SDL?
•    What is the role of individual actors (e.g., project managers, key account managers, functional managers) in service innovative to increase value?
•    What is the role of technology in value co-creation and service innovation?
•    To what extent does SDL contribute at the marco-level development and management of the built environment, the generation of smart cities, and their management.
•    To what extent can SDL and service design be criticized, first in order to develop concepts appropriate to project environments, to understand micro-level co-creation activities, and second as a theoretical lens that has limited value to enhnce understanding and application in practice.

Information and Instructions for submissions:
The closing date for submission of manuscripts is 5 December 2017.  This special issue is scheduled to be published in Autumn 2018.  Author guidelines, including on formats and length limit, must be strictly followed. They are available at:

Submissions to Built Environment Project and Asset Management must necessarily be through Scholar-One Manuscripts. Registration and access are available at:

NOTE: Authors targeting this issue, should select (from the drop-down menu) the special issue “Service innovation through linking design, construction and asset management” in the relevant step of the submission process - under the item: “Please select the issue you are submitting to”.

Submitted articles must not have been previously published, nor should they be submitted for consideration for publication elsewhere, while under review for this journal. The Guest Editors will conduct an initial review of submitted papers. Those judged suitable to be reviewed for this special issue will be sent to at least two independent referees for double blind peer review, after which submissions may be recommended for revisions and further review, acceptance or rejection.

Guest Editors

Professor Hedley Smyth,
University College London, The Bartlett School of Construction and Project Management
Email: [email protected]

Dr Grant Mills,
University College London, The Bartlett School of Construction and Project Management
Email: [email protected]

Dr Kamran Razmdoost,
University College London, The Bartlett School of Construction and Project Management
Email: [email protected]