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Special Issue: "Adding strategic and operational value to retail and distribution"

Special issue call for papers from International Journal of Retail & Distribution Management

Creating value and profit through channels are acknowledged as vital yet costly. They increasingly impact critically on profit. This special issue is concerned with how value is created though all aspects of distribution management. Retail and distribution are experiencing unprecedented challenges in supply chain strategy, non-store channels, information management, changing physical environments and the importance of services to economies.  These challenges create a contemporary platform for research in retail and distribution.

The Special Issue will explore the critical success factors in retail and distribution, providing an agenda to position these services as core strategic value-creating agendas.

Distribution is being tested on a wide range of contemporary strategic and operational issues including customer analytics and IT infrastructures in general; product/service offerings and customer retention/acquisition. This special issue is concerned with how the retail and distribution sector can prepare to effectively meet these contemporary challenges.

Relevance of the topic
The papers will make individual and collective contributions to theory and the practice of retail and distribution management at strategic and operational levels.

Overall, the SI will provide an agenda for responsive retail and distribution exploring its positive contribution to perceived value and service quality. The SI welcomes theoretical, secondary analysis and empirical works. We are open to all research that is analysed in a rigorous manner and presented with clear indications of its potential impact.

Boarnet, M. G., Crane, R., Chatman D. G., & Manville, M. (2005). Emerging Planning Challenges in Retail. Journal of the American Planning Association, 71(4).
Bressolles, G., Durrieu F., & Deans, K. R., (2015). An examination of the online service-profit chain . International Journal of Retail & Distribution Management, 43: 727-751.
Fernie, J., Sparks L., McKinnon A. C. (2010). .Retail logistics in the UK: past, present and future International Journal of Retail & Distribution Management, 38(11/12).
Stern, L. W., & Weitz, B. A. (2002). The revolution in distribution: challenges and opportunities. Retailing: Comparative and international retailing, 4(6), 430.

Content focus
The SI call will be promoted to outstanding contributions to the 2016 ICCMI conference, though it is also be open to submissions in an open call. This SI welcomes (though is not limited to) contributions in the following areas:

Strategy and change
Leveraging the omni-channel approach
Identifying opportunities for growth
Challenges in the consolidation of discount grocery offerings
Leveraging mobile devices
Optimizing offline sales processes
Differentiating offerings
Making customer communications effective, cutting through promotional noise
Segmenting profitable customers
Segmenting beyond demographics
The roles of stores and alternative channels
Developing comlementary channels: order, ship, collect anywhere
Sourcing strategies, trends in global sourcing
Closeness of production and customers
Revisiting the USP
Optimising the in-store experience
Challenges of sustainability and CSR
Distribution of services
Brand-created value
Managing channel relationships

Consistent consumer experience including aligning online and offline
Changes in shopping patterns – moving away from the ‘big shop’ to ‘drop-in’ behaviour
Sources of margin and profitability
Responding to highly informed customers
Providing customer information: availability, comparative pricing and reviews
Winning spending Euros in the context of high customer expectations of consistent experience
Delivering exceptional value
The evolving roles of the store and on-line
Loyalty and brand perceptions
Converting searchers to buyers
Listening to and understanding customers
Understanding multi-generational customers

Delivering service
Efficiency: finding, training and keeping employees
Unified business through software and analytics
Routing channels and streamlining logistics
Optimising click and collect
Maintaining Employee Efficiency
Reducing the impact of stock-outs, short selling seasons and stock transfers
Inventory management: planning, allocation and replenishment

Information and technology
Big data management systems to respond to increased customer complexity and demands (including data security)
Stock availability and demands for channel variety and ‘free postage’; mobilising to meet customer needs
Innovation, including technology innovation
Aligning people,processes and technology
Submissions should be made via ScholarOne Manuscripts, IJRDM's online submission and peer review system. Indicate that this paper is for the Special Issue.

Registration and access is available at:
Full information and guidance on using ScholarOne Manuscripts is available at the Emerald ScholarOne Manuscripts Support Centre:

The Full Author Guideline for the journal can be found here:
www. htm?id=ijrdm

Submission deadline: Friday 14th October 2016

Guest Editors
Prof Gillian Wright: [email protected]
Dr Oliver Kayas: [email protected]