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Services Economy – Driving Effectiveness and Efficiency

Special issue call for papers from International Journal of Productivity and Performance Management

Dear Colleagues,

The International Journal of Productivity and Performance Management (IJPPM) invites submission of quality manuscripts for its Special Issue on ‘Services Economy – Driving Effectiveness and Efficiency’.


IJPPM strives to publish high quality articles of significant intellectual interest and commercial relevance to academics, students, managers, and consultants operating within business enterprise environments. All papers submitted to IJPPM are initially filtered by the Editor and then subjected to rigorous review by a team of qualified internationally acknowledged academics. IJPPM now has a history of contributing to the normative literature, providing conceptual and practical insights and generating innovative ideas from recent research into organisational enterprise. IJPPM has eight issues per year; was previously published as Time and Motion Study and then Work Study, is the official journal of the World Confederation of Productivity Science.

The International Journal of Productivity and Performance Management aims to address new developments in productivity science, performance measurement and management and to improve individual, group and organizational performance. The journal’s distinctiveness flows from: (a) its substantial longevity with over sixty volumes published, (b) its growth from its roots in industrial engineering and operations to encompass many other perspectives and (c) its commitment that the practitioner voice be encouraged through reflective practice articles.
It draws from the fields of Operations & Supply Chain Management, Industrial Engineering, Marketing, Economics, Accounting, Human Resource Management and Organizational Behaviour. Coverage includes:

  • Performance management
  • Performance measurement tools & techniques
  • Productivity measurement & development
  • Organizational design & methods
  • Process analysis, engineering & re-engineering
  • Quality & business excellence management

Special Issue Scope:

The services sector surpasses manufacturing as the major contributor of wealth generation in the majority of world economies. Typically, over seventy per cent of employment is now in services. Health services, education, tourism and hospitality, public services, utilities, transport, retailing, NGOs, not-for-profit organisations, and financial services are just a few examples. However, unlike manufacturing, services have distinct characteristics that challenge the adoption of traditional productivity and performance improvement techniques. Services are intangible, perishable, inseparable from provider, are rendered and consumed simultaneously, and are extremely variable. Moreover, quality is inextricably emotionally charged. The service economy, underpinned by electronic processes, offers new challenges for productivity and performance management. The service economy relies on effective and efficient design and execution of sustainable consumer-driven processes; the processes associated with knowledge creation; and the skills required to design, develop and implement solutions that enable the exploitation of high quality services. However, it is when the contribution of these strands of important research are combined and integrated that their influence has the power to make breakthrough impacts on the services required by society. We particularly encourage papers that reflect the interconnections and links between some of the key areas of interest outlined below.


Scholars and practitioners are invited to submit papers for inclusion in this special issue of International Journal of Productivity and Performance Management (IJPPM). Topics of interest include, but are not limited to, the following issues:

  • Service operations management
  • Process improvement 
  • Organisation and Information Retrieval
  • Data analytics, enterprise data and business intelligence
  • E-services
  • Services quality management 
  • Agile and lean services
  • Sustainable services
  • Services performance management
  • Service processes re-engineering 
  • Disruptive innovation and creativity in services
  • Performance Leadership in Services 
  • Case-based grounded theory

Publication Schedule:

Manuscript Submission Deadline: February 6th, 2015
Reviewer Reports: May 15th, 2015
Revised Paper Submission: July 24th, 2015
Notification to Authors: October 16th, 2015
Publication: Approximately within 9 – 12 months of Acceptance

Author Submission Guidelines:

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. All papers are refereed through a peer review process. A guide for authors, sample copies and other relevant information for submitting papers are available at:

Online Submission through ScholarOne:

Submissions to the International Journal of Productivity and Performance Management are made using ScholarOne Manuscripts, the online submission and peer review system. Registration and access is available at

For any further inquiry about this special issue, please contact the special issue guest editors:

Dr David Parker
The University of Queensland Business School
Queensland, Australia
[email protected]

Dr Graham Manville
Norwich Business School
University of East Anglia
[email protected]

Professor Danny Samson
Department of Management and Marketing
The University of Melbourne
[email protected]

Professor Amrik Sohal
Department of Management
Monash University, Australia
[email protected]

Professor Ron Fisher
Cardiff School of Management
Cardiff Metropolitan University
[email protected]