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Knowledge and Process Management in the Finance Sector


Special issue call for papers from Managing Service Quality

Managing Service Quality, published by Emerald – indexed by SCIE, category: Management Science, 103/172 and 2013 Impact Factor - 0.984 will be retitled to Journal of Service Theory & Practice from effect from January 2015. A Journal of Service Theory & Practice Special Issue will analyze the growing importance of knowledge and process management (K&PM) in financial institutions. Because the finance sector is indeed very diverse, and many factors come into play to ensure the efficiency and effectiveness of financial services, banking leaders are achieving optimal outcomes through developing the capacity to create, distil and distribute knowledge.

The editors of this special issue, Dr. Juan-Gabriel Cegarra-Navarro and Dr. Gabriel Cepeda-Carrion, would be pleased to receive articles of a theoretical nature, as well as research-based pieces, on any aspect or factor within the finance sector whose underlying raison d’être is the adaptation of Knowledge Management and Process Management (KM &PM). In particular, they would be happy to receive articles on the following aspects:

  • The scope of knowledge in the finance sector.
  • The link between knowledge management and financial services.
  • How knowledge is acquired and managed in financial institutions.
  • Linking knowledge management to knowledge work in financial services.
  • How is knowledge management being adapted to financial institutions?
  • How does knowledge relate to e-learning, corporate intranets and extranets and other information technology infrastructures?
  • How can financial institutions be prepared for user community enabling?
  • How can financial institutions accelerate technology adoption through knowledge management?
  • What are the drivers and enablers of technology adoption and diffusion in financial services?
  • Types and mechanisms of knowledge acquisition and learning.
  • The impact of contextual factors on knowledge learning and knowledge process.

Notes for Prospective Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. All papers will go through the blind review process established by Managing Service Quality (MSQ). All submissions should be made online at http://mc.manuscriptcentral.com/msq. We will open the Special Issue tab "KM&PM" on October 5, 2014, and after the submission deadline on December 5, 2014; we will send papers out for review. All papers will go through the regular double-blind review process to ensure its relevance and quality, and must follow the MSQ Style Guidelines (see http://www.emeraldinsight.com/products/journals/author_guidelines.htm?id=msq). Submissions arriving after the deadline or with improper formatting or anonymization will not be considered.

Important Dates

Deadline for submissions: 5 December, 2014
Contributions distributed to reviewers: 30 December, 2014
Reviews received and distributed to authors: 1 March, 2015
Papers amended and received in light of reviewers' comments: 1 May, 2015

 

Manuscript requirements

Please prepare your manuscript before submission, using the following guidelines:

Format 

All files should be submitted as a Word document

Article Length: 

Manuscripts should not exceed 8,500 words, inclusive of references, tables and appendices.

Article Title: 

A title of not more than eight words should be provided.

Article Title Page 
An Article Title Page should be submitted alongside each individual article using the template provided. This should include:
Article Title
  • Author Details (see below)
  • Acknowledgements
  • Author Biographies
  • Structured Abstract (see below)
  • Keywords (see below)
  • Article Classification (see below)

Author Details 
Details should be supplied on the Article Title Page including:

  • Full name of each author
  • Affiliation of each author, at time research was completed
  • Where more than one author has contributed to the article, details of who should be contacted for correspondence
  • E-mail address of the corresponding author
  • Brief professional biography of each author.

Structured Abstract  
Authors must supply a structured abstract on the Article Title Page, set out under 4-7 sub-headings (see our "How to... write an abstract" guide for practical help and guidance):

  • Purpose (mandatory)
  • Design/methodology/approach (mandatory)
  • Findings (mandatory)
  • Research limitations/implications (if applicable)
  • Practical implications (if applicable)
  • Social implications (if applicable)
  • Originality/value (mandatory)

Maximum is 250 words in total (including keywords and article classification, see below).

Keywords 
Please provide up to 10 keywords on the Article Title Page, which encapsulate the principal topics of the paper.

Whilst we will endeavour to use submitted keywords in the published version, all keywords are subject to approval by Emerald’s in house editorial team and may be replaced by a matching term to ensure consistency.

Article Classification  
Categorize your paper on the Article Title Page, under one of these classifications:

  • Research paper
  • Viewpoint
  • Technical paper
  • Conceptual paper
  • Case study
  • Literature review
  • General review.

Headings 
Headings must be concise, with a clear indication of the distinction between the hierarchy of headings.
The preferred format is for first level headings to be presented in bold format and subsequent sub-headings to be presented in medium italics.

Notes/Endnotes 
Notes or Endnotes should be used only if absolutely necessary and must be identified in the text by consecutive numbers, enclosed in square brackets and listed at the end of the article.

Research Funding 
Authors must declare all sources of external research funding in their article and a statement to this effect should appear in the Acknowledgements section. Authors should describe the role of the funder or financial sponsor in the entire research process, from study design to submission.

Figures 
All Figures (charts, diagrams, line drawings, web pages/screenshots, and photographic images) should be submitted in electronic form.

All Figures should be of high quality, legible and numbered consecutively with arabic numerals. Graphics may be supplied in colour to facilitate their appearance on the online database.

  • Figures created in MS Word, MS PowerPoint, MS Excel, Illustrator should be supplied in their native formats. Electronic figures created in other applications should be copied from the origination software and pasted into a blank MS Word document or saved and imported into an MS Word document or alternatively create a .pdf file from the origination software.
  • Figures which cannot be supplied in as the above are acceptable in the standard image formats which are: .pdf, .ai, and .eps. If you are unable to supply graphics in these formats then please ensure they are .tif, .jpeg, or .bmp at a resolution of at least 300dpi and at least 10cm wide.
  • To prepare web pages/screenshots simultaneously press the "Alt" and "Print screen" keys on the keyboard, open a blank Microsoft Word document and simultaneously press "Ctrl" and "V" to paste the image. (Capture all the contents/windows on the computer screen to paste into MS Word, by simultaneously pressing "Ctrl" and "Print screen".)
  • Photographic images should be submitted electronically and of high quality. They should be saved as .tif or .jpeg files at a resolution of at least 300dpi and at least 10cm wide. Digital camera settings should be set at the highest resolution/quality possible.

Tables 
Tables should be typed and included in a separate file to the main body of the article. The position of each table should be clearly labelled in the body text of article with corresponding labels being clearly shown in the separate file.

Ensure that any superscripts or asterisks are shown next to the relevant items and have corresponding explanations displayed as footnotes to the table, figure or plate. 

References 
References to other publications must be in Harvard style and carefully checked for completeness, accuracy and consistency. This is very important in an electronic environment because it enables your readers to exploit the Reference Linking facility on the database and link back to the works you have cited through CrossRef.

You should cite publications in the text: (Adams, 2006) using the first named author's name or (Adams and Brown, 2006) citing both names of two, or (Adams et al., 2006), when there are three or more authors. At the end of the paper a reference list in alphabetical order should be supplied:

For books  
Surname, Initials (year), Title of Book, Publisher, Place of publication.
e.g. Harrow, R. (2005), No Place to Hide, Simon & Schuster, New York, NY. 

For book chapters  
Surname, Initials (year), "Chapter title", Editor's Surname, Initials, Title of Book, Publisher, Place of publication, pages.
e.g. Calabrese, F.A. (2005), "The early pathways: theory to practice – a continuum", in Stankosky, M. (Ed.), Creating the Discipline of Knowledge Management, Elsevier, New York, NY, pp. 15-20.

For journals  
Surname, Initials (year), "Title of article", Journal Name, volume, number, pages.
e.g. Capizzi, M.T. and Ferguson, R. (2005), "Loyalty trends for the twenty-first century", Journal of Consumer Marketing, Vol. 22 No. 2, pp. 72-80.

For published conference proceedings  
Surname, Initials (year of publication), "Title of paper", in Surname, Initials (Ed.), Title of published proceeding which may include place and date(s) held, Publisher, Place of publication, Page numbers.
e.g. Jakkilinki, R., Georgievski, M. and Sharda, N. (2007), "Connecting destinations with an ontology-based e-tourism planner", in Information and communication technologies in tourism 2007 proceedings of the international conference in Ljubljana, Slovenia, 2007, Springer-Verlag, Vienna, pp. 12-32.

For unpublished conference proceedings 
Surname, Initials (year), "Title of paper", paper presented at Name of Conference, date of conference, place of conference, available at: URL if freely available on the internet (accessed date).
e.g. Aumueller, D. (2005), "Semantic authoring and retrieval within a wiki", paper presented at the European Semantic Web Conference (ESWC), 29 May-1 June, Heraklion, Crete, available at: http://dbs.uni-leipzig.de/file/aumueller05wiksar.pdf (accessed 20 February 2007).

For working papers  
Surname, Initials (year), "Title of article", working paper [number if available], Institution or organization, Place of organization, date.
e.g. Moizer, P. (2003), "How published academic research can inform policy decisions: the case of mandatory rotation of audit appointments", working paper, Leeds University Business School, University of Leeds, Leeds, 28 March.

For encyclopedia entries (with no author or editor) 
Title of Encyclopedia (year) "Title of entry", volume, edition, Title of Encyclopedia, Publisher, Place of publication, pages.
e.g. Encyclopaedia Britannica (1926) "Psychology of culture contact", Vol. 1, 13th ed., Encyclopaedia Britannica, London and New York, NY, pp. 765-71.
(For authored entries please refer to book chapter guidelines above)

For newspaper articles (authored)  
Surname, Initials (year), "Article title", Newspaper, date, pages.
e.g. Smith, A. (2008), "Money for old rope", Daily News, 21 January, pp. 1, 3-4.

For newspaper articles (non-authored) 
Newspaper
(year), "Article title", date, pages.
e.g. Daily News (2008), "Small change", 2 February, p. 7.

For electronic sources  
If available online, the full URL should be supplied at the end of the reference, as well as a date that the resource was accessed.
e.g. Castle, B. (2005), "Introduction to web services for remote portlets", available at: http://www-128.ibm.com/developerworks/library/ws-wsrp/ (accessed 12 November 2007).

Standalone URLs, i.e. without an author or date, should be included either within parentheses within the main text, or preferably set as a note (roman numeral within square brackets within text followed by the full URL address at the end of the paper).