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Special issue on Benchmarking and best practices in industrial service business

Journal call for papers from Benchmarking

Call for papers







An International Journal

Special Issue on

Benchmarking and best practices in industrial service business

The industrial service business research addresses especially the service business concepts in industrial companies. For many manufacturing companies, services may account for a significant share of revenue. New technologies, including remote diagnostics and on-line monitoring, also enable business opportunities. Benchmarking approach could benefit learning from the state-of-the-art practices between industries. This contemporary theme has evoked much attention in academics as well as managers. Within this research area, the main questions of interest are:

.Management of industrial service business

.The scope of industrial service offerings

.Product/service bundling into solutions

.Measurement of industrial service business

.Performance impact of industrial service business models

This special issue includes, but is not limited to the following topics:

.Concepts of servitization and industrial service business

.Value co-creation in networks

.Services and supply chain management

.Best practices in industrial services

.Capabilities of industrial service firms

.Business logic and pricing issues

.IT systems supporting service business

.Remote diagnostics in industrial service business

.Condition based maintenance

.Knowledge management and service business

.Service fleet management

.Service/operations management

.Benchmarking between industries.

Full paper due for Benchmarking: An International Journal (BIJ):
1 December 2012

Author guidelines

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. All papers are refereed through a peer review process. A guide for authors, sample copies and other relevant information for submitting papers are available at: journals/ author_guidelines.htm?id=bij

Submission guidelines

All submissions should be made through ScholarOne Manuscripts, following the guidelines below:

Registering on ScholarOne Manuscripts

To submit your paper online you must create an author account:

.Log on to

.Click on the ``create account'' link at the top right of the screen

.Follow the on-screen instructions, filling in the requested details before proceeding

.Your username will be your e-mail address and you have to input a password of at least eight characters in length and containing two or more numbers

.Click ``Finish'' and your account has been created.

Submitting an article on ScholarOne Manuscripts

.Once registered, go to with your username and password. This will take you through to the Welcome page. (To consult the Author Guidelines for this journal, click on the Home Page link in the Resources column on the log-in page.)

.Click on the Author Centre button.

.Click on the ``submit a new manuscript'' link, which will take you through to the Manuscript Submission page.

.Complete all fields and browse to upload your article to the ``Benchmarking and best practices in industrial service business'' special issue.

.You must upload a minimum of three files – your article file (with no author details) and a separate title page (with all author contact details).

.When all required sections are completed, preview your .pdf proof.

.Submit your manuscript.

When your paper is successfully submitted you will receive an e-mail indicating that your paper has been received together with its unique identity number. If you experience any problems, please e-mail: [email protected], quoting the journal to which you are submitting your article.

Guest Editors

Prof. Marko Kohtamäki
Networked Value Systems
University of Vaasa
PO Box 700
FIN-65101 Vaasa
E-mail: [email protected]

Prof. Petri Helo
Networked Value Systems
University of Vaasa
PO Box 700
FIN-65101 Vaasa
E-mail: [email protected]