This page is older archived content from an older version of the Emerald Publishing website.

As such, it may not display exactly as originally intended.

Consumer confidence in financial services after the crunch - Deadline Extension

Special issue call for papers from International Journal of Bank Marketing


Extended Deadline for Submissions


Guest Editor: Sally McKechnie, NottinghamUniversityBusinessSchool,

University of Nottingham


Consumer confidence has been plummeting as a result of the unprecedented turbulence and uncertainty in global economic and financial markets. While the financial services industry has already had to contend with issues such as the miss-selling of pensions and endowment mortgages and, more recently, declining levels of consumer trust in financial services, the impact of the current crisis on consumer saving and spending activities is confusing.


The goal of this special issue is to bring together research that is theoretically innovative and well grounded to provide deeper insights into the consumption process for retail financial services. It will provide an opportunity to assess changing patterns of consumer behaviour in the context of individual and household financial decision making. In line with the nature of the journal, the articles will provide insight for academics and practitioners alike so that understanding can be enriched.


Contributions that would be welcome for this special issue include, but are not limited to:

§         Co-creating value through consumer-company interaction

§         Consumption motivations for taking financial advice

§         Attitudes towards, and use of, financial advice

§         Impact of government initiatives to raise levels of financial literacy

§         Perspectives on individual and collective decision making

§         Critical evaluation of the role of financial services branding

§         Effect of information disclosure on consumer decision making

§         Consumer education and empowerment

§         Adoption of internet- and mobile-related technologies

§         Customer satisfaction and loyalty.


The deadline for submission is 14th May 2010.


The special issue is scheduled to be published in early 2011. Manuscripts of approximately 5,000 words, following the journal's manuscript guidelines (, should be submitted using Scholar One's Manuscript Central online submission system. This is accessible at: Manuscripts must be original work (theoretical, empirical or case study) and not under consideration by any other journal or publication outlet.


The initial submission will be reviewed by the Guest Editor and, if deemed suitable, then placed for double-blind review with experts in the field.


Prospective contributors with questions concerning the potential suitability of topics or additional requirements about this special issue are invited to contact directly by e-mail:


Sally McKechnie, NottinghamUniversityBusinessSchool,

University of Nottingham

E-mail: [email protected]