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Honours awarded to the IJSIM Editor

We are delighted to announce that Professor Bo Edvardsson has been awarded the RESER Commendation for Lifetime Achievement to Service Scholarship’ by RESER, the European Association for Services Research.

This award is in recognition of the major contributions Professor Edvardsson has made in the fields of business and management

Bo Edvardsson is Professor at Karlstad University and the Founder and Director of Service Research Center. He is a frequent speaker both in the academia and in the practitioner community. His research can be divided into four main areas:

  • Service managemenmt and marketing
  • Service quality
  • Customer Relationship Dynamics (focusing on Critical Incident & Directive Incident studies)
  • New Service Development