Quality Management interviews
Read the thoughts of the experts
Emerald publishes the largest range of management journals in the world and so it is no surprise that we frequently rub shoulders with some of the top thinkers in business.
We are aware that effective action requires a balance of theory, practical advice and tips from those who have made a difference. With this in mind we bring you our guru interviews – the latest word in management from the experts in their field.
Please note: job titles and positions for interviewees are correct at time of publication.
Dr Jeffrey K. Liker is Professor of Industrial and Operations Engineering at the University of Michigan and principal of Optiprise, Inc. Dr Liker has authored or co-authored over 75 articles and book chapters and nine books. He is author of the international best-seller, The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer. His latest book, Toyota Under Fire, was published in early 2011.
Paul Rogers is the managing partner for Bain's London office and previously led Bain's Global Organization practice. Paul's organizational experience spans comprehensive transformation, decision effectiveness, culture change, talent management, front-line employee loyalty, overhead optimization, and change management. Paul has authored numerous articles on organizational effectiveness and successful change in Harvard Business Review, European Business Forum, Business Strategy Series, Financial Times, and others, and he regularly speaks on these topics.
The book is an exploration of corporate impact: what it is, why it is important and how to measure it. The main focus of the book is on social impacts, since they usually seem hardest to measure.
In a world of emerging markets, changing work forces and accelerating innovation, manufacturing is once again a key corporate issue. Find out more in this interview with Booz & Company's Conrad Winkler.
Laura Longmire is recognized as one of the world's most expert Benchmarking practitioners, having served 15 years as Texas Instuments' Benchmarking Practice Leader for worldwide operations, and subsequently becoming KPMG's National Director of Benchmarking & Best Practices. In this interview, she talks about the fundamentals and benefits of Benchmarking, and how it can lead to world class process improvements.
Ms. Debbie Crosby is the Chief Quality Officer for the H. J. Heinz Co. In this role she is responsible for global strategic direction of quality and food safety systems; scientific policies and issue management; and global food safety regulation. Read what she has to say about the Heinz Innovation and Quality Centre, quality programme failures, TQM and the Heinz global quality programme.
Kenneth A. Merchant is the Deloitte & Touche LLP Chair of Accountancy at the University of Southern California. He also serves on the boards of two US firms, one that is listed on the New York Stock Exchange and one that is privately owned. In this interview he discusses value-based management and the balanced scorecard.
Dr. Stanley A. Marash is Chairman and CEO of STAT-A-MATRIX. Founded in 1968, STAT-A-MATRIX (SAM) is the world's leading consulting and training organization dedicated to improving business processes, management systems and quality and regulatory compliance. In this interview, read what he has to say about Six Sigma, TQM and the concept of Fusion Management.
Dr Armand V. Feigenbaum is President and Chief Executive of General Systems Company, a company which designs and implements management operating systems in major manufacturing companies throughout the world. Read what he has to say about the concept of total quality control and the crucial importance of customer orientation.
Yoshio Kondo is Professor Emeritus, Kyoto University. His academic career has spanned over half a century. Read about his views on quality culture, creativity and standardization, the role of assessment, employee motivation, and quality management in developing countries.