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Cross Cultural Competence, A Field Guide for Developing Global Leaders and Managers

Cross Cultural Competence, A Field Guide for Developing Global Leaders and Managers.


Simon L. Dolan, ESADE Business School, Spain
Kristine Marin Kawamura, St. George's University, Grenada


Cross Cultural Competence serves as a comprehensive, practical, and workshop-based program that allows facilitators and organizational change agents to help organizations and people develop cross cultural skills and global competence. The book is grounded in the most rigorous and relevant theories, research, and learning methods and makes them easily accessible and fun to apply.

Rich with exercises, case studies, survey instruments, and tools, it is based on the authors' extensive experience in delivering cross cultural training, coaching, and consulting in multiple languages to numerous organizations across the globe. The book may also be used by individuals who want to better understand the complexity of working and living in a cross cultural world or who want to improve their capabilities in cross cultural management.

The book describes why individuals, organizations, and institutions need to develop global competence, proposes an original and holistic 'Cross Cultural Competence Model', describes the business case for global competence, and provides all the concepts, knowledge, skills, and training tools needed to develop global competence in people and organizations.


  • A new, original, and holistic Cross Cultural Competence Model (Dolan and Kawamura, 2015) that depicts the multiple dimensions of cross cultural competence - including cross cultural awareness, cross cultural skills, cultural values, and cultural practices - and serves as a framework for content and workshop delivery.
  • New and original models for understanding and learning the complex relationship between values and culture (Three Levels of Culture and Shared Values and Origins and Scope of Values) at national, organizational, and personal levels.
  • A new and original Complexity Model of Cross Cultural Negotiation that presents six major aspects involved in learning and conducting cross cultural negotiation.
  • A comprehensive review of Dolan's Management by Values and Coaching by Values systems along with Kawamura's Leader-Manager-Mentor-Coach Capability Model, leveraged in the book to enhance the development of global competence.
  • Global competence theories, concepts, research, and facts integrated with related cases, simulations, discusses, and exercises in every chapter.
  • Assessments and reflective exercises for both personal and organizational examination that may be used by individuals, team members for team-building purposes, departments, divisions, and entire organizations.
  • Action plans to guide ongoing development of global competence.
  • Web-based access for downloading all cases studies, handouts, and assessment instruments presented in the book (provided for book purchasers).
  • Building-block organization so facilitators may easily customize one to three day workshops; three, six, nine, and twelve month programs; or ongoing organizational culture change processes, with mappings of sample workshops and programs provided in the appendix.
  • Learning objectives included in every chapter in order for the facilitator to assess and monitor workshop results.
  • Framing of the development of global competence as a journey for every person, no matter their cultural background, and no matter where they are along the cultural continuum, motivating readers to improve, deepen, and/or broaden their level of cultural awareness, skills, values, and practices (which also expands the size of the target market).

Read the full Table of Contents

Read Sample Chapter: Chapter 4 - "Why Organizations Need and Should Value Cross Cultural Competence"


Cross Cultural Competence is a must read for anybody wanting to understand and develop their competencies in the global world of business. There are exciting exercises, case studies and innovative thinking that will make a huge difference to you and your business.
Professor Sir Cary Cooper, CBE, Lancaster University, UK

Dolan and Kawamura have first-hand experience about how to live across cultures. They brilliantly report their insights and turn them into tools that anyone charged to develop global leadership can readily use. This is a marvelous and useful book filled with ideas that will enable global leadership.
Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, USA, and Partner, the RBL Group

Learning to work together as one global community is THE challenge of the 21st-century. Simon Dolan and Kristine Kawamura's Cross Cultural Competence goes a long way in supporting managers and MBA students alike in developing the skills that will not only make them successful, but will allow the world to succeed.
Nancy J. Adler, S. Bronfman Professor of Management, McGill University, Canada

Truly, this book is an impressive gift to the world, offered by two cross-cultural experts whose own lives exemplify the cross-cultural competence needed in today's global workplace. Using clear and concise prose, the authors provide an array of engaging cases, activities, group exercises and other practical tools that can be used to promote the development of a diverse global talent pool that is capable of effectively working together and leveraging their diverse talents. Individual employees and organizations alike have much to learn and much to gain from this excellent guidebook.
Susan E. Jackson, PhD, Rutgers University, USA

Globalization and intra-national diversity have highlighted the need for cross-cultural competence. Dolan and Kawamura have provided a useful guide to developing these critical skills to successfully navigate cross-cultural differences. This is a must read for leaders and aspiring leaders in the global context.
Rosalie L. Tung, Ming & Stella Wong Professor of International Business, Simon Fraser University, Canada

Book Information

ISBN Print: 9781784418885
ISBN Electronic: 9781784418878
Publication Date: 14 April 2015
Price: GBP £25.95, Euro €35.00, USD $42.00
Format print: Paperback
Page count: 300
Dimensions: 152 x 229
Primary BIC code: KJMV2
Primary BISAC code: BUS030000
LCC code: HF5549-5549.5
Audience: Professional and Scholarly

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About the Author(s)

Image of Author Simon L. Dolan.

Simon L. Dolan is full Professor of Work Psychology and Human Resource Management at ESADE, Barcelona, Spain. He obtained his doctorate at the Carlson Graduate School of Management, the University of Minnesota and taught for over 25 years in Montreal at the Universities of Montreal and McGill. He is the former President and Co-founder of the International Society for the Study of Work and Organizational Values (ISSWOV) and the author of more than 60 books (in multiple languages) and over 120 journal papers. Through his Montreal-based consulting firm, Gestion MDS Management Inc. he has helped hundreds of organizations in North America, Europe, Africa and the Middle East in the areas of human resource management, performance enhancement and the management of change.

Image of Author Kristine Marin Kawamura Ph.D.

Kristine Marin Kawamura, PhD, is Professor of Management at St Georges University, Grenada, West Indies. A scholar, educator, writer, and consultant, she is founder and CEO of Yoomi Consulting Group, Inc. Her focus is on helping leaders and managers develop strategies and cultures that energize human and organizational potential and create financial, social, and human wealth and health. She received her PhD at the Drucker-Ito School of Management at Claremont Graduate University. She is former editor of "Scholar's Corner", a quarterly column in Cross Cultural Management: An International Journal, in which she interviewed leading experts in the field of cross cultural management. Dr Kawamura has worked, studied, and travelled in more than eighty countries, exploring cultural differences and human similarities throughout our global community.


Additional Information

Download the Table of Contents.