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Knowledge Management Practices and ICT in Healthcare: An emerging Economies Perspective

Special Section call for papers from the Journal of Knowledge Management

The submission portal for this special section will open June 1st, 2019.

Guest Editors:

Associate Prof. Vijay Pereira, Department of Humanities and Social Sciences, Khalifa University, Abu Dhabi, UAE.
Prof. Cary Cooper, 50th Anniversary Professor of Organizational Psychology and Health at the Manchester Business School, University of Manchester, UK.
Dr. Rajesh Chandwani, Indian Institute of Management, Ahmedabad, India.
Prof. Arup Varma, Professor of Human Resource Management, Quinlan School of Business at Loyola University Chicago, USA.

Supervising Editor:

Prof. Shlomo Tarba, Chair (Full Professor) of Strategy & International Business, Business School, University of Birmingham, UK.

About the Special Issue
Knowledge management has significant implications for healthcare, ranging from healthcare providers, service seekers, hospitals and hospital systems, and Governments (Nicolini et al 2008). KM in healthcare domain implies a purposive outflow and inflow of knowledge to enhance patient care and benefit the overall effectiveness and efficiency of healthcare system (Sheffield 2008). 

In the recent past, the focus on patient empowerment (Anderson and Funnell 2010); provision of patient centered care (Beveren 2003); evidence based medicine (Gabbay and May 2004); quality of healthcare (Khatri, Gupta, Varma 2016) and efficiency of healthcare systems signify understanding the concept of knowledge management in the healthcare domain even further. Moreover, the increasing incorporation of information communication technology (ICT) in healthcare has significantly enhanced the complexity of the knowledge flow amongst the stakeholders in healthcare delivery. This is especially relevant in the context of the emerging economies where increasing digital penetration and access has resulted in several ICT based projects/ programs on healthcare such as virtual consultation via telemedicine; use of m-health for enhancing the work of frontline healthcare workers (Chib 2010); use of mobile for enhancing compliance to protocols of treatment (Free et al 2013) etc.

The above aspects necessitate an in depth inquiry into the application of KM practices and strategies for enhancing healthcare delivery through the use of ICT (Dwivedi et al 2008). Further, various studies have highlighted the use of web and mobile technologies by both healthcare providers (Singh et al 2018) and healthcare seekers (Stellefson et al 2013) to enhance their knowledge. However, the research conducting in depth inquiry into the role of ICT in enhancing healthcare from a Knowledge Management perspective, particularly, those research resulting in advancing the theoretical concepts in this domain is limited (See for exceptions Paul 2006; Sims 2018).

Effectively managing the sharing and transfer of knowledge through ICT, which requires effective knowledge management (KM) mechanisms, is pivotal to exploit the full potential of ICT for KM in healthcare (Abidi 2001). This Special Issue will contribute to the literature on Knowledge Management in healthcare focusing on the ICT based practices and strategies in emerging economies context, a context where research still needs catching up (see recent work by Pereira et al, 2018, forthcoming). It attempts to theoretically advance the conceptualization of the role of ICT and KM in health, by inviting articles that provide insights on the various dimensions of KM as embedded in the context of health.

The special section seeks international submissions of empirical papers, both qualitative and quantitative, presenting new insights into the following (but not limited to) topics related to KM in healthcare from an emerging economy perspective:

  • Re-conceptualizing healthcare communication through a KM perspective
  • ICT tools for knowledge acquisition and transfer in healthcare domain
  • ICT based KM practices fostering patient empowerment
  • Understanding ICT based KM strategies, mechanisms in healthcare delivery organizations in public and private sectors
  • Analyzing the moderation effects of KM mechanisms on the relation between ICT and its implied outcomes
  • ICT based KM practices for enhancing the work of healthcare professionals and practitioners
  • KM practices and use of ICT by the frontline healthcare worker
  • Antecedents to attitudes favoring adoption of ICT based KM practices in healthcare


Submission deadline: September 30, 2019
Decisions: February 29, 2020
Publication: expected from mid/end 2020

Submissions should be accompanied by an assurance of originality and exclusivity and should adhere to the ‘Style and Format’ author guidelines that can be found on the journal’s website at:

All submissions are through the online submission system ScholarOne. Full submission details are in the author guidelines. Please ensure you submit to this special section using the drop down menu on ScholarOne. All submissions will be subject to a rigorous double-blind peer review process, with one or more of the guest editors acting as action editor. As a JKM publishing rule, every paper submitted to the Special Section is firstly screened and validated by the Editor-in-Chief or by the Supervising Editor for compliance with the Special Section topics and with the general aims and scope of the JKM. Unsuitable submitted papers will be rejected prior to be assigned to the Guest Editors. Every paper accepted by the Guest Editor should anyway be finally approved for publication by the Editor-in-Chief.

For more information, visit the journal's author guidelines page.

For further information, please contact any of the guest editors for this special issue:

Associate Prof. Vijay Pereira: [email protected] 
Prof. Cary Cooper: [email protected]
Dr. Rajesh Chandwani: [email protected]
Prof. Arup Varma: [email protected]

Abidi, S. S. R. (2001). Knowledge management in healthcare: towards ‘knowledge-driven’decision-support services. International journal of medical informatics, 63(1-2), 5-18.

Anderson, R. M., & Funnell, M. M. (2010). Patient empowerment: myths and misconceptions. Patient education and counseling, 79(3), 277-282.

Bordoloi, P., & Islam, N. (2012). Knowledge management practices and healthcare delivery: a contingency framework. The Electronic Journal of Knowledge Management, 10(2), 110-120.

Chib, A. (2010). The Aceh Besar midwives with mobile phones project: Design and evaluation perspectives using the information and communication technologies for healthcare development model. Journal of Computer-Mediated Communication, 15(3), 500-525.

Dwivedi, A., Wickramasinghe, N., Bali, R. K., & Naguib, R. N. (2008). Designing intelligent healthcare organisations with KM and ICT. International Journal of Knowledge Management Studies, 2(2), 198-213.

Free, C., Phillips, G., Galli, L., Watson, L., Felix, L., Edwards, P., ... & Haines, A. (2013). The effectiveness of mobile-health technology-based health behaviour change or disease management interventions for health care consumers: a systematic review. PLoS medicine, 10(1), e1001362.

Gabbay, J., & le May, A. (2004). Evidence based guidelines or collectively constructed “mindlines?” Ethnographic study of knowledge management in primary care. Bmj, 329(7473), 1013.

Khatri, N., Gupta, V., & Varma, A. (2017). The relationship between HR capabilities and quality of patient care: the mediating role of proactive work behaviors. Human resource management, 56(4), 673-691. 7.

Nicolini D, Powell J, Conville P & Martinez-Solano L. (2008) Managing knowledge in the healthcare sector. A review. International Journal of Management Reviews 10: 245-263.

Paul DL. (2006) Collaborative Activities in Virtual Settings: A Knowledge Management Perspective of Telemedicine. Journal of Management Information Systems 22: 143-176.

Pereira, V., Mellahi, K., Temouri, Y., Patnaik, S., and Roohanifar, M (2018, forthcoming). Investigating Dynamic Capabilities, Agility and Knowledge Management within EMNEs- Longitudinal Evidence from Europe. Journal of Knowledge Management.

Sheffield J. (2008) Inquiry in health knowledge management. Journal of Knowledge Management. 12: 160-172.

Sims, J. M. (2018). Communities of practice: Telemedicine and online medical communities. Technological Forecasting and Social Change, 126, 53-63.

Singh, J. B., Chandwani, R., & Kumar, M. (2018). Factors affecting Web 2.0 adoption: exploring the knowledge sharing and knowledge seeking aspects in health care professionals. Journal of Knowledge Management, 22(1), 21-43.

Stellefson, M., Chaney, B., Barry, A. E., Chavarria, E., Tennant, B., Walsh-Childers, K., ... & Zagora, J. (2013). Web 2.0 chronic disease self-management for older adults: a systematic review. Journal of medical Internet research, 15(2).

Van Beveren, J. (2003). Does health care for knowledge management? Journal of knowledge management, 7(1), 90-95.

Editors' biographical notes:

Dr Vijay Pereira, (PhD), is Associate Professor at Khalifa University, Abu Dhabi, UAE. He was Associate Dean of Research and Associate Professor of Strategic and International HRM at the Australian University of Wollongong in Dubai, UAE and an adjunct at University of Manchester and University of Portsmouth, UK. He is the Associate Editor (Strategic Management and Organization Behavior), Journal of Business Research. Dr. Pereira is a visiting scholar at Manchester and Portsmouth Universities, UK. He has experience and expertise in consulting, industry and academia, globally. Dr. Pereira has a track record of attracting funding and has published widely, in over 100 outlets, including in leading international journals such as the HRM US, Journal of World Business, International Journal of HRM, Journal of Business Research, HRM Review, Journal of International Management, International Journal of Production Research and Journal of Knowledge Management among others. He is currently on the editorial and advisory board for the journals Production and Operations Management (Listed in Financial Times), International Journal of HRM, Asia Pacific Journal of Management, Asian Business & Management Journal and South Asian History and Culture.

Professor Sir Cary Cooper
is the 50th Anniversary Professor of Organizational Psychology and Health at the Manchester Business School, University of Manchester. Before moving to Manchester he was Distinguished Professor at Lancaster University. Prof Cooper was Head of the Manchester School of Management (within UMIST) from the early 80s. In 1995 he became Pro-Vice-Chancellor and then Deputy Vice-Chancellor of UMIST until 2002. From 1979 to 1980 he was chairman of the Management Education and Development Division of the Academy of Management and was elected as Founding President of the British Academy of Management. In June 2005 he was appointed head of the Sunningdale Institute, which, managed by the United Kingdom National School of Government, brings international academics and industry figures together to advise on issues facing UK public sector organisations. Prof Cooper was Chair of the Academy of Social Sciences, a body representing over 88,000 social scientists and 46 learned societies in the social sciences (e.g. Royal Geographical Society, British Psychological Society, Political Studies Association, Royal Statistical Society, etc.). He is also President of Relate, Clinical Advisor to Anxiety UK, President of the Institute of Welfare, President of the Chartered Institute of Personnel and Development 2016-, and immediate past President of the British Association for Counselling and Psychotherapy. Prof Cooper is also a director of well-being specialists and business psychologists at Robertson Cooper Limited, a university spin off company which he set up in 1999 with Ivan Robertson. He was the founding editor-in-chief of the Journal of Organizational Behavior. 

Dr Rajesh Chandwani, (PhD) is a faculty at the Indian Institute of Management, Ahmedabad, in the Human Resource Management area. He is a Fellow of IIM Bangalore. Previously, after completing his MD (Paediatrics) from Baroda Medical College, he has served as a Paediatrician in public health institutions in remote rural and urban areas, primary and tertiary centres, and also has rendered voluntary services for poor people through an NGO. Apart from clinical work, he was responsible for implementation of health programs and integrated management system in the hospital. He has wide ranging interest in the human resource management issues and challenges, particularly in the service sector. Specifically, current research interests include the use of Information technology to enhance the effectiveness of personnel involved in healthcare delivery. He has published papers in various journals like Technological Forecasting and Social Change, Information Systems Frontiers, International Journal of Human Resource Management, Journal of Knowledge Management and Computer Human Interaction proceedings.

Professor Arup Varma,
(PhD) is Professor of Human Resource Management at the Quinlan School of Business at Loyola University Chicago.  Dr. Varma’s research interests include performance appraisal, expatriate issues, and HRM in India.  He has published his research in several leading journals, including the Academy of Management Journal, the Journal of Applied Psychology, and Personnel Psychology, etc.  He is also the co-editor of three published books – Performance Management: A Global Perspective (2008), Doing Business in India (2011), and Managing Human Resources in Asia-Pacific (2014), and 2 forthcoming books – Performance Management Systems: An Experiential Approach and Doing Business in India. Arup has co-guest edited special issues of several journals including Human Resource Management (2010, and forthcoming); International Journal of Human Resource Management (2011); Journal of World Business (2012); and Journal of International Management (2018), Human Resource Management Review (forthcoming), and Personnel Review (forthcoming).

Professor Shlomo Y. Tarba is Chair (Full Professor) and former Head of Department of Strategy & International Business at the Business School, University of Birmingham, UK, and a Visiting Professor in Coller Business School, Tel-Aviv University, Israel. His research interests include cross-border mergers and acquisitions resilience, agility, and organizational ambidexterity. Prof. Tarba is a member of the editorial boards of Journal of Management Studies, British Journal of Management, Journal of World Business, Long Range Planning, and Thunderbird International Business Review. His research papers are published/forthcoming in journals such as Journal of Management (SAGE), Academy of Management Perspectives, Journal of Organizational Behavior, Human Relations, Human Resource Management (US, Wiley), British Journal of Management, Journal of World Business, California Management Review, Management International Review, International Business Review, Long Range Planning, Group & Organization Management, International Journal of Production & Economics, and others. One of his papers has been selected and published in Best Paper Proceedings of the Academy of Management (USA) in 2006.