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Developing a Web 2.0 service model

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By Margaret Adolphus


Library 2.0 is about attitude, not technology. It is about reaching users wherever they are, and recognizing that their expectations may be conditioned by related services such as Google, or Amazon, which will be preferred if these expectations are not met.

It is about moving far away from hard-to-use catalogues, an inaccessible reference desk, an atmosphere of forbidding awe, and restrictive borrowing. It is also about participation, and allowing your users to collaborate with you, whether it is reviewing books or publicizing events.

The concept of Web 2.0 has been around since October 2004, and has affected almost every area of life, giving its name to Business 2.0, Education 2.0, eLearning 2.0 – and Library 2.0.

Web 2.0 is a collective name given to a number of newly emerging applications – for example, blogs, wikis, social bookmarking, RSS feeds, podcasts and vodcasts – which change our relationship to the Internet in a number of ways:

All this has dramatically changed the world of information: it is no longer static, as under Web 1.0, but democratic and collaborative, as the barriers to publishing have diminished and as people can converse and share resources and ideas.

So, what does this all mean for library service provision?

Printed from: on Wednesday October 16th, 2019
© Emerald Group Publishing Limited