The TQM Journal - Literati Award Winners 2020

The TQM Journal

We are pleased to announce our 2020 Literati Award winners.

Outstanding Paper
Twenty-first century Total Quality Management: the Emergence Paradigm
Everard van Kemenade, Teun W. Hardjono

Highly Commended Papers
Design-driven innovation, quality, and customer value in manufacturing companies
Emanuela Conti, Massimiliano Vesci, Chiara Crudele, Tonino Pencarelli

Empirical analysis of Six Sigma project capability deficiency and its impact on project success
Manoj Hudnurkar, Suhas Ambekar, Sonali Bhattacharya

Healthcare service quality: a methodology for servicescape re-design using Taguchi approach
Rejikumar G., Aswathy Asokan Ajitha, Malavika S. Nair, Raja Sreedharan V.

Outstanding Reviewers
Vik Kortian
Manuel F. Suárez Barraza
Alessandro Laureani
Tatjana Sibalija