Public Value Creation Through Information Technologies in Government


Guest Editors

Luis F. Luna-Reyes, [email protected]
Jing Zhang, [email protected]

Overview of the Special Issue

Research in public management has shown a growing interest in public value (Bozeman, 2019; J. Bryson et al., 2015; Stoker, 2006). This growing interest responds in part to the increasing complexity of both the problems faced by public managers (Bryson et al., 2014) and the networked environment in which they need to operate (Pardo et al., 2011). Moreover, a public value perspective enables linking insights from different analytical and conceptual perspectives (Smith, 2004). In this special issue, we expect papers that examines the value creations of a variety of technology-driven as well as organizational innovations in government from a public value perspective.

Digital government, or the use of information technology (IT) applications in government, has been associated with public value creation in the form of increased efficiencies, improved quality of services, or creating a more democratic society (Bannister & Connolly, 2014; Cordella & Bonina, 2012; Panagiotopoulos et al., 2019; Wirtz et al., 2019). At the same time, many digital government projects also fail to deliver such value (Heeks, 2003). We still need to know more about the factors and processes that promote not only the success of a digital government project, but also the different ways in which the technology adoption and organization changes interact to create public value (Dawes, 2017; Gil-Garcia & Flores-Zúñiga, 2020).

Aim of the Special Issue

The goal of the special issue is to provide in a single place a series of perspectives on the impacts of digital government, particularly the public value creation. We plan to use a combination of an open call and direct invitations of a selection of papers presented at the International Conference of Digital Government Research, dg.o 2020 and 2021.

The main contributions of the special issue consists of offering an understanding of public value creation as the result of social and technological innovations in digital government projects, exploring the interactions among organizational factors (goals, processes, and resources), institutional arrangements (laws and regulations), new technologies (cloud computing, artificial intelligence), and forms of collaboration in the process of value creation. 

Potential topics include, but are not limited to:

  • Telework in the public sector and its potential impact to value creation
  • Innovations and Public Value creation during COVID-19
  • Creating public value through innovative technologies
  • Risks and challenges of technology-driven value creation
  • Core values on technology-driven innovation
  • Value creation and collaborative governance
  • Perceptions of value creation from the perspective of citizens, public managers and other digital government stakeholders
  • Environmental, ethical, and social impacts of government investment in information technologies

Manuscript requirements

Papers should be between 5,000 – 6,000 words. This includes all text, for example, the structured abstract, references, all text in tables, and figures and appendices.
Please allow 280 words for each figure or table.
Please format and reference your paper according to Journal’s requirements. To view the author guidelines for this journal, please visit the journal homepage:

For any further inquiries, please contact the Guest Editors.

Key dates

Submission portal (ScholarOne) will be open from September 1st, 2021.
Deadline for Submission of Full Articles: November 30th, 2021
Expected Publication of Accepted Manuscripts: First Quarter 2023

To submit your research, please visit ScholarOne manuscript portal:


Bannister, F., & Connolly, R. (2014). ICT, public values and transformative government: A framework and programme for research. Government Information Quarterly, 31(1), 119–128.
Bozeman, B. (2019). Public values: Citizens’ perspective. Public Management Review, 21(6), 817–838.
Bryson, J., Crosby, B., & Bloomberg, L. (Eds.). (2015). Public Value and Public Administration. Georgetown University Press.
Bryson, J. M., Crosby, B. C., & Bloomberg, L. (2014). Public Value Governance: Moving beyond Traditional Public Administration and the New Public Management. Public Administration Review, 74(4), 445–456.
Cordella, A., & Bonina, C. M. (2012). A public value perspective for ICT enabled public sector reforms: A theoretical reflection. Government Information Quarterly, 29(4), 512–520.
Dawes, S. S. (2017). Information Policies: Value-Oriented, Instrumental, and Managerial Choices for Governing an Information Society. In Y.-C. Chen & M. J. Ahn (Eds.), Routledge Handbook on Information Technology in Government (pp. 27–48). Routledge.
Gil-Garcia, J. R., & Flores-Zúñiga, M. Á. (2020). Towards a comprehensive understanding of digital government success: Integrating implementation and adoption factors. Government Information Quarterly, 37(4), 101518.
Heeks, R. (2003). Success and Failure Rates of eGovernment in Developing/Transitional Countries: Overview.
Panagiotopoulos, P., Klievink, B., & Cordella, A. (2019). Public value creation in digital government. Government Information Quarterly, 36(4), N.PAG-N.PAG.
Pardo, T. A., Gil-Garcia, J. R., & Luna-Reyes, L. F. (2011). Collaborative Governance and Cross-Boundary Information Sharing: Envisioning a Networked and IT-Enabled Public Administration. In R. O’Leary, D. M. Van Slyke, & S. Kim (Eds.), The Future of Public Administration Around the World: The Minnowbrook Perspective (pp. 129–140). Georgetown University Press.
Smith, R. F. I. (2004). Focusing on public value: Something new and something old. Australian Journal of Public Administration, 63(4), 68–79.
Stoker, G. (2006). Public Value Management: A New Narrative for Networked Governance? American Review of Public Administration, 36(1), 41–57.
Wirtz, B. W., Weyerer, J. C., & Schichtel, F. T. (2019). An integrative public IoT framework for smart government. Government Information Quarterly, 36(2), 333–345.