Quality Assurance in Education - Literati Award Winners 2020

Quality Assurance in Education

We are pleased to announce our 2020 Literati Award winners.

Outstanding Papers
Higher education service quality, student satisfaction and loyalty: Validating the HESQUAL scale and testing an improved structural model
Viraiyan Teeroovengadum, Robin Nunkoo, Christian Gronroos, T.J. Kamalanabhan, Ashley Keshwar Seebaluck

Highly Commended Papers
International students’ academic satisfaction and turnover intentions: Testing a model of arrival, adjustment, and adaptation variables
Neena Gopalan, Nicholas J. Beutell, Wendy Middlemiss

Lean in higher education: A proposed model for lean transformation in a business school with MCDM application
Yigit Kazancoglu, Yesim Deniz Ozkan-Ozen

Outstanding Reviewer
Azilah Anis
Joydeep Roy