We are pleased to announce our 2020 Literati Award winners.
Outstanding Paper
Volunteer engagement: conceptual extensions and value-in-context outcomes
Jodie Conduit, Ingo Oswald Karpen, Kieran D. Tierney
Highly Commended Papers
Customer deference to service providers in ordinary service encounters
Apiradee Wongkitrungrueng, Krittinee Nuttavuthisit, Teodora Szabo-Douat, Sankar Sen
Applying Schema Resonance Model in live chat e-service
Xu Song, Cindy T. Christen
Cyborgs as frontline service employees: a research agenda
Tony Garry, Tracy Harwood
Outstanding Reviewers
Cleopatra Veloutsou
Kostantinos Alexandris