The Impact of COVID-19 Pandemic on Mobile Payment

Call for papers for: International Journal of Bank Marketing

Special Issue Editors: Professor Dr Keng-Boon Ooi, and Dr Garry Wei-Han Tan

Submission window: 1 May – 1 July 2021




Historically, payments have been confined to cash, debit or credit cards. With the advancement of smartphones, payments today can be conducted simply by waiving or taping a smartphone over a terminal reader. This alternative payment method is known as Near Field Communication (NFC) mobile payment (m-payment) and includes Android Pay, Samsung Pay, Apple Pay, etc. M-payments can be grouped into five categories including action bill payments, mobile device network payments, application payments, contactless payments and SMS-based payments. M-payments have been considered as the next generation of payment systems with transaction volume forecasted to reach USD ($) 14 trillion by 2022. Surprisingly consumers have been slow to adopt this alternative payment system.  Emerging research indicates low adoption rates in Germany, South Africa, United Kingdom, Australia South Korea, India, and elsewhere, despite the many benefits.


In the wake of the deadly 2019 novel coronavirus pandemic, hundreds of thousands of human lives have been lost. According to the World Health Organization, one of the transmission mechanisms of the coronavirus has been coins and paper money passed between a buyer and a seller. Given the danger of contaminated surfaces, NFC contactless payments are viewed as the most hygienic form of payment, since no physical contact would be required for a transaction to complete.  As such, m-payments which were previously considered as a medium of convenience, are now becoming a necessity in light of the pandemic, with consumers’ payment habits and social behaviour altered drastically.


While many studies have been devoted to shedding light on the adoption of m-payment, the study on the impact of coronavirus on the usage of m-payment is scare, especially, in the areas of retailing, entertainment, financial services and marketing. The coronavirus is anticipated to alter how some business models are implemented, with many organizations being forced to adopt to this new form of payment system for the foreseeable future. Therefore, this Special Issue of the International Journal of Bank Marketing aims to be a platform for practitioners and scholars to discuss the impact of pandemic on the usage of m-payments, with a particular emphasis on retailing, entertainment, financial services and marketing perspectives. In bringing qualitative and quantitative research together, this special issue also hopes to generate additional insights for individuals, organisations and societies in both emerging and developed markets. Target topics that are relevant to this special issue of IJBM include but are not limited to.


  • Applicability of mobile payment in the retailing, entertainment, financial services and marketing perspectives, attributed to the pandemic.
  • Adoption and diffusion of innovation in mobile payment during the pandemic.
  • Case studies, lessons learned, challenges, critical success factors and experiences associated with mobile payment implementation during the pandemic.
  • The current and future trends of mobile payment at the time of the pandemic.
  • Business strategies, policies related to mobile payment during the pandemic.
  • Security, trust and privacy concerns, in mobile payment rollout at the time of the pandemic.
  • Legal and regulatory issues related to mobile payment implementation at the time of the pandemic.


Submission Guideline:

All papers will undergo a blind refereeing process conducted by at least two referees and only original and unpublished research papers shall be considered. In preparing manuscripts, authors are asked to follow the Author Guidelines available on the journal homepage at; Submissions to this journal are through the ScholarOne submission system here:  Please select this issue from the drop down menu when submitting.

Submission window:

Submissions open: 1 May 2021 and close 1 July 2021


For any questions or concerns about this call for papers, please contact any of the guest co-editors whose full details are given below:


Professor Dr. Keng-Boon Ooi

UCSI University, Kuala Lumpur Campus (South Wing)

No, 1, Jalan Menara Group, UCSI Heights,

56000 Cheras, Kuala Lumpur, Malaysia

Email: [email protected]




Associate Professor Dr. Garry Wei-Han Tan

UCSI University, Kuala Lumpur Campus (South Wing)

No, 1, Jalan Menara Group, UCSI Heights,

56000 Cheras, Kuala Lumpur, Malaysia
Email: [email protected]