The Bottom Line - Literati Award Winners 2020

The Bottom Line

We are pleased to announce our 2020 Literati Award winners.

Outstanding Paper
The continuance usage intention of Alipay: Integrating context-awareness and technology continuance theory (TCT)
Abul Khayer, Yukun Bao

Highly Commended Paper
From information mismanagement to misinformation – the dark side of information management
Merlin Stone, Eleni Aravopoulou, Geraint Evans, Esra Aldhaen, Brett David Parnell

Towards corporate transparency: The link between inclusion in a socially responsible investment index and investor relations practices
Leana Esterhuyse

Are CRM systems ready for AI integration? A conceptual framework of organizational readiness for effective AI-CRM integration
Sheshadri Chatterjee, Soumya Kanti Ghosh, Ranjan Chaudhuri, Bang Nguyen

Outstanding Reviewer
Bang Nguyen