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Awards for Excellence - 2019

Outstanding Papers

Award journal index

Journal of Services Marketing


Volume 32 issue 6
Netnography as a tool for understanding customers: implications for service research and practice
Kristina Heinonen , Gustav Medberg

Highly commended

Volume 32 issue 1
Customer engagement behaviours in social media: Capturing innovation opportunities
Jamie Carlson, Mohammad Rahman, Ranjit Voola, Natalie De Vries

Volume 32 issue 4
Effects of customer experience across service types, customer types and time
Subhadip Roy

Outstanding reviewers

Professor Lloyd Harris
Assistant Professor Linda Alkire (née Nasr)