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Awards for Excellence - 2017

Outstanding Papers

Award journal index

Journal of Service Management

"Robert Johnston Award
Robert Johnston was the creator of the JOSM journal and the first editor.


Volume 27 issue 4
Value cocreation at its peak: the asymmetric relationship between coproduction and loyalty
Nicola E. Stokburger-Sauer, Ursula Scholl-Grissemann, Karin Teichmann, Martin Wetzels

Highly commended

Volume 27 issue 4
Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy
Alexander Buoye, Yuliya Komarova Loureiro, Sertan Kabadayi, Mohammad G. Nejad, Timothy L. Keiningham, Lerzan Aksoy, Jason Allsopp

Volume 27 issue 5
Customer experience formation in today's service landscape
Michaela Lipkin

Volume 27 issue 3
Why did they do it? How customers' self-service technology introduction attributions affect the customer-provider relationship
Edwin J. Nijssen, Jeroen J. L. Schepers, Daniel Belanche

Outstanding reviewers

Dr. Herm Joosten
Dr. Minna Pura