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Awards for Excellence - 2016

Outstanding Papers

Award journal index

Journal of Services Marketing


Volume 29 issue 6/7
An investigation into gamification as a customer engagement experience environment
Tracy Harwood, Tony Garry

Highly commended

Volume 29 issue 6/7
Customer-dominant logic: foundations and implications
Kristina Heinonen, Tore Strandvik

Volume 29 issue 6/7
Value creation: an internal customers' perspective
Debra Grace, Joseph Lo Iacono

Outstanding reviewers

John D Hansen
Levent Altinay