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Awards for Excellence - 2016

Outstanding Papers

Award journal index

Journal of Service Management

"Robert Johnston Award
Robert Johnston was the creator of the JOSM journal and the first editor.


Volume 26 issue 1
Perceptions are relative
Timothy Lee Keiningham, Bruce Cooil, Edward C Malthouse, Bart Lariviere, Alexander Buoye, Lerzan Aksoy, Arne De Keyser

Highly commended

Volume 26 issue 2
Service experience co-creation: conceptualization, implications, and future research directions
Elina Jaakkola, Anu Helkkula, Leena Aarikka-Stenroos

Volume 26 issue 3
To give or not to give professional services to non-paying clients
Janet R. McColl-Kennedy, Paul Patterson, Michael K. Brady, Lilliemay Cheung, Doan Nguyen

Volume 26 issue 5
Online customer engagement
Wafa Hammedi, Jay Kandampully, Ting Ting (Christina) Zhang, Lucille Bouquiaux

Outstanding reviewers

Yves Van Vaerenbergh
Tracy Meyer