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Awards for Excellence - 2015

Outstanding Papers

Award journal index

Managing Service Quality: An International Journal


Volume 24 issue 6
Beyond virtuality: from engagement platforms to engagement ecosystems
Roderick Brodie, Christoph F. Breidbach, Linda Hollebeek

Highly commended

Volume 24 issue 5
Psychometric sifting to efficiently select the right service employees
John E.G. Bateson, Jochen Wirtz, Carly Vaughan, Eugene Burke

Volume 24 issue 1
Customer intentions to invoke service guarantees
Yves Van Vaerenbergh, Arne De Keyser, Bart Larivi

Volume 24 issue 3
The service revolution and its marketing implications: service logic vs service-dominant logic
Christian Grönroos, Johanna Gummerus

Outstanding reviewers

Jeff Meyer
Kostas Alexandris