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Awards for Excellence - 2015

Outstanding Papers

Award journal index

Journal of Services Marketing


Volume 28 issue 1
Time buying and time saving: effects on service convenience and the shopping experience at the mall
Ricky Y.K. Chan, Alison Elizabeth Lloyd, Andrew Chan, Leslie S.C. Yip

Highly commended

Volume 28 issue 2
Healthcare branding: developing emotionally based consumer brand relationships
Ravi Jillapalli, Enrique Becerra, Elyria Kemp

Volume 28 issue 1
Improving service employee work affect: the transformative potential of work design
Steven W. Rayburn

Outstanding reviewer

Judith Zolkiewski