Product Information:-

  • Journals
  • Books
  • Case Studies
  • Regional information
Request a service from our experts.

Awards for Excellence - 2015

Outstanding Papers

Award journal index

Journal of Service Management

"Robert Johnston Award
Robert Johnston was the creator of the JOSM journal and the first editor.


Volume 25 issue 1
A longitudinal examination of customer commitment and loyalty
Bart Lariviere, Bruce Cooil, Lerzan Aksoy, Timothy L. Keiningham, Edward C. Malthouse

Highly commended

Volume 25 issue 1
Creators, multipliers, and lurkers: who contributes and who benefits at online review sites
Andreas Munzel, Werner H. Kunz

Volume 25 issue 2
Small details that make big differences
Ruth N. Bolton, Janet McColl-Kennedy, Nancy J. Sirianni, Anders Gustafsson, David K. Tse

Volume 25 issue 3
Motivating millennials to engage in charitable causes through social media
Ronald J. Ferguson, Nina Jost, Jean-Mathieu Fallu, Michele Paulin

Outstanding reviewers

Ceridwyn King
Saara Brax