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Awards for Excellence - 2015

Outstanding Papers

Award journal index

International Journal of Quality and Service Sciences

Highly commended

Volume 6 issue 4
A comparison of customer perceived service quality in discount versus traditional grocery stores
Ulf Johansson, Johan Anselmsson

Volume 6 issue 4
Enhancing service innovation in a business-to-business context
Katri Ojasalo, Maaria Nuutinen