This page is older archived content from an older version of the Emerald Publishing website.

As such, it may not display exactly as originally intended.

Special Issue on Quality management in Kenya

Special issue call for papers from The TQM Journal

Call for papers

The TQM Journal

Special Issue on

Quality management in Kenya and East Africa

For nearly 60 years, the Kenya Institute of Management (KIM) has been committed to the promotion of excellence and integrity in the practice of management. There are many individuals and organizations in Kenya and the diaspora who have been teaching, researching and practising many aspects of quality management within academic institutions, service and manufacturing companies in both the public and private sectors in Kenya. These individuals and organizations have a large amount of knowledge and experience to share with a wider audience.

For the first time in a single journal, The TQM Journal will be publishing a Special Issue to collect and publish leading-edge research and practice regarding the management of quality in Kenya and East Africa. This will give authors and organizations, academics and practitioners, an opportunity to showcase the extent and maturity of quality management practices in Kenya and East Africa to an international audience.

We intend to publish research addressing or studying any aspect of quality management including and not limited to:

.Business excellence Models applications and development trends in Kenya and East Africa such as Organizational Performance Index (OPI)

.ISO 9001

.Continuous Improvement

.Lean Six Sigma


.Customer Satisfaction

.Costs of Quality

.Quality Culture

.Change Management

.Service Quality

.Intelligent quality tools and methods

.Business process improvement

.Organizational Excellence and productivity.

Papers appearing in this special issue can have a theoretical focus, e.g. proposing new quality models and methodologies, or an empirical orientation, e.g. examining the ``how, where, when, why, who and what'' of the past, present or future of quality management initiatives, or both. Theoretical pieces, review articles, case studies, surveys and other empirical papers are all welcome.

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. All papers are refereed through a double blind peer review process. A guide for authors and sample articles are available on The TQM Journal web site at:

Please submit papers via the ScholarOne online manuscript system available at

Please note that this is a competitive process and only the best seven papers will be published in the special edition of The TQM Journal.

Deadline for paper submission: 30 November 2012

Guest Editors:

David Muturi
Executive Director,
Kenya Institute of Management

Jackline Sagwe
Head, Business Intelligence and Research,
Kenya Institute of Management

Carole Kimutai
Head of Publishing and Creative Service,
Kenya Institute of Management

Research you can use