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Quality Management articles


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Concise and practical management articles

In this section we have taken the latest in management thinking and condensed it into concise, easy-to-read articles, designed to help you turn theory into practice.

From our database of over 85,000 articles we handpick the most pertinent issues for today’s manager in order to provide an action-based insight into the world of business.

Book Review: Sustainability in Austerity

Challenging the status quo, doing more with less, and delivering on sustainability issues. This book is designed to guide and inspire local government bodies in taking action on a range of sustainability and related environmental and social issues.

TQM: making Sona a partner of choice to global customers

Total quality management (TQM), which has been called a management philosophy, a business strategy, a company culture and a systematic, scientific, company-wide activity, is an holistic approach to managing quality; it requires development of a quality strategy and a framework for its implementation. Addressing the issue of sustainability of excellence, we look here at the effectiveness of quality strategy in a DAP-winning company.

Making changes in pursuit of enhanced organizational quality

Good is no longer good enough. To survive in today's competitive environment, you need to excel. To excel, an organization needs to focus on all parts of the organization, optimizing the use and effectiveness of all of its resources.

Transparency in business

In 1992, Jack Stack, President and CEO of Springfield Remanufacturing Company (SRC), published a book entitled The Great Game of Business. Also known as "open book management", his thesis is that if employees know exactly what they contribute, what they cost the company, and how each employee and each job function depend upon one another in order to be successful, they will start thinking and acting like empowered owners and not as traditional employees just doing a job.

How competitive are Chinese and Indian SMEs in a globalized economy?

In the newly developing or newly industrialized countries, SMEs generally employ the largest percentage of the workforce and are responsible for income generation opportunities. These enterprises can also be described as one of the main drivers for poverty alleviation.

Tour operators and ISO9000

Why do tour operators implement quality assurance, and what are the benefits of doing so? A recent study interviewed the senior managers of three accredited tour operators, and the findings are included here.

Does size matter in logistics performance measurement systems?

A practical challenge in managing logistics performance is the size, or the number of actors involved, in a performance measurement (PM) system. This article examines the advantages and disadvantages of four logistics performance measurement system sizes.

Performance improvements and the three classical manufacturing strategy paradigms

What is the relationship between performance improvements and the three classical manufacturing strategy paradigms of fit, best practices, and capabilities?

Comparing the gap-based and perceptions-only approaches in ISQ

The management of internal service quality (ISQ) has been an issue for the past two decades. There remains a need to compare and evaluate gap-based and perceptions-only measures of perceived quality in this context.

Managing a winter wonderland

Tourism is a prime example of a service that creates experiences and evokes customers' emotions. The nature of these experiences is critical for the tourist industry, because intangible experiences are the core of their product or service.