Quality Management articles

Challenging the status quo, doing more with less, and delivering on sustainability issues. This book is designed to guide and inspire local government bodies in taking action on a range of sustainability and related environmental and social issues.

Total quality management (TQM), which has been called a management philosophy, a business strategy, a company culture and a systematic, scientific, company-wide activity, is an holistic approach to managing quality; it requires development of a quality strategy and a framework for its implementation. Addressing the issue of sustainability of excellence, we look here at the effectiveness of quality strategy in a DAP-winning company.

Good is no longer good enough. To survive in today's competitive environment, you need to excel. To excel, an organization needs to focus on all parts of the organization, optimizing the use and effectiveness of all of its resources.

In 1992, Jack Stack, President and CEO of Springfield Remanufacturing Company (SRC), published a book entitled The Great Game of Business. Also known as "open book management", his thesis is that if employees know exactly what they contribute, what they cost the company, and how each employee and each job function depend upon one another in order to be successful, they will start thinking and acting like empowered owners and not as traditional employees just doing a job.

In the newly developing or newly industrialized countries, SMEs generally employ the largest percentage of the workforce and are responsible for income generation opportunities. These enterprises can also be described as one of the main drivers for poverty alleviation.

Why do tour operators implement quality assurance, and what are the benefits of doing so? A recent study interviewed the senior managers of three accredited tour operators, and the findings are included here.

A practical challenge in managing logistics performance is the size, or the number of actors involved, in a performance measurement (PM) system. This article examines the advantages and disadvantages of four logistics performance measurement system sizes.

What is the relationship between performance improvements and the three classical manufacturing strategy paradigms of fit, best practices, and capabilities?

The management of internal service quality (ISQ) has been an issue for the past two decades. There remains a need to compare and evaluate gap-based and perceptions-only measures of perceived quality in this context.

Tourism is a prime example of a service that creates experiences and evokes customers' emotions. The nature of these experiences is critical for the tourist industry, because intangible experiences are the core of their product or service.