Explore the buttons below for a brief overview, or delve deeper into our research by clicking the links to the article.
Changing your password is a chore, this research paper explains why some users don’t understand an organization’s (often complex) password requirements. Why is it relevant? You may ask. But if it stops an interested customer from logging into your company to buy a product this could very well affect your bottom line profits…
Change in organizations happens more frequently than ever before, but how should you communicate this change to external stakeholders? This paper stresses the importance of building a relationship before change happens as well as acknowledging their wants and needs, all to make better decisions.
Have you ever told a hilarious joke or story at work only to be met with awkward silence? That’s essentially what this paper is about. It explores the use of humour in the organization, particularly after big changes, such as mergers, on an international level. The essential question is, does humour unite or divide people? And can you laugh in the face of adversity…
In the early 1990s, the rediscovery of villages for tourism purposes caused a change in approach to conservation policies and village management. Today, villages are subjected to climate change with mass tourism as a contributing factor. This paper is to evaluates whether the village community is climate change aware and to identify best practices for it.
It goes without saying that a customer who is looked after is more likely to be loyal, but how can service organizations implement relationship-building strategies that go further than for selfish economic benefits? This paper explores the concept of enhancing the emotion of gratitude.
Continuous improvement is a relentless personal goal. Based on the Japanese principle of S5, Seiri (sorting), Seiton (set in order), Seiso (sweep), Seiketsu (standardize) and Shitsuke (sustain), this paper discusses the important step of implementing a "readiness" programme in work.
Recent world events have made the economy volatile and unpredictable, quick changes make potential recessions and high interest rates a real threat. How can a country mitigate this and what impact does this have?
Libraries are the mecca of information hubs and they need to work with current technology to meet the ever changing needs of the user. Here the paper discusses how these changes may be implemented.
Higher education institutions have to comply with diversity regulations but how can they adapt so they’re inclusive of other equality groups not included within the legislation?
Visit any city and you’ll see an ever changing skyline. But could we build for multiuse? This paper explores the sustainability benefits of adaptable buildings.
A major cause for concern for many is the health care services in the US and the implications of policy change on millions of citizens. This paper not only outlines the political factors that influence community access programmes decision of health care allocation, but also organizational, economic, procedural and contextual factors.