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Customer Service Charter

The Emerald Customer Service help desk is committed to providing the highest standards of help and support for all Emerald products and services.

Our aim is:

How to contact Customer Services

Email addresses:

Online Support: support@emeraldinsight.com

Subscription Enquiries: subscriptions@emeraldinsight.com

General Enquiries: emerald@emeraldinsight.com

Telephone numbers:

Online Support: +44 (0) 1274 785278

Subscription Enquiries: +44 (0) 1274 785115

General Enquiries: +44 (0) 1274 785280

Postal address:

Emerald Group Publishing Limited
Subscriptions Department
Howard House
Wagon Lane
United Kingdom
BD16 1WA

Fax numbers:

+44 (0) 1274 785200

+44 (0) 1274 785201



Office hours

The Customer Service core hours are 9:00 am to 5:00 pm (UK time)

Our standards of service


As we are committed to customer service and continuous improvement, we value feedback on how we can improve our service.

If you are in anyway still unsatisfied, please let us know so that we can continue to help resolve your issue and prevent it from happening again.

If you are happy with our level of service, then please also let us know – we like to know if we are getting things right!