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Customer Service Charter


The Emerald Customer Service help desk is committed to providing the highest standards of help and support for all Emerald products and services.

Our aim is:

How to contact Customer Services

Email addresses:

Online Support: support@emeraldinsight.com

Subscription Enquiries: subscriptions@emeraldinsight.com

General Enquiries: emerald@emeraldinsight.com

Telephone numbers:

Online Support: +44 (0) 1274 785278

Subscription Enquiries: +44 (0) 1274 785115

General Enquiries: +44 (0) 1274 785280

Postal address:

Emerald Group Publishing Limited
Subscriptions Department
Howard House
Wagon Lane
Bingley
United Kingdom
BD16 1WA

Fax numbers:

+44 (0) 1274 785200

+44 (0) 1274 785201

 

 

Office hours

The Customer Service core hours are 9:00 am to 5:00 pm (UK time)

Our standards of service

Complaints procedure

We believe that the best way to solve a complaint and to achieve customer satisfaction is to deal with the issue at the point of initial contact. However, if you continue to be dissatisfied with the service you are receiving, please contact Bill Russell, our Sales and Marketing Director, at the address above.

Feedback

As we are committed to customer service and continuous improvement, we value feedback on how we can improve our service.

If you are in anyway still unsatisfied, please let us know so that we can continue to help resolve your issue and prevent it from happening again.

If you are happy with our level of service, then please also let us know – we like to know if we are getting things right!

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