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Emerald journal news

Literati Award Winners 2014: Marketing Intelligence & Planning

We are pleased to announce that the 2014 Literati Award winners for Marketing Intelligence & Planning are as follows.

Outstanding Paper

The ways companies really answer consumer complaints

Arnaldo L. Ryngelblum, Nadia W.H. Vianna, Celso A. Rimoli

Volume 31, Issue 1

Highly Commended Paper

Building a unique online corporate identity

Zulhamri Abdullah, Shahrina Md Nordin, Yuhanis Abdul Aziz

Volume 31, Issue 5

Customer relationship management: the evolving role of customer data

Hannu Saarijärvi, Heikki Karjaluoto, Hannu Kuusela

Volume 31, Issue 6

The key dimensions of luxury from a UK consumers' perspective

Keith Walley, Paul Custance, Paul Copley, Sue Perry

Volume 31, Issue 7

Outstanding Reviewer

Dilani Jayawarna

University of Liverpool, UK

Lesley Ledden

Kingston University, UK


For a full list of award winners for all journals, please click here. Congratulations to everyone who has won an award!