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David Lee King: Thinking about privacy

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Image: Thinking about privacy

We've been thinking about privacy at my library. One of my projects for 2017 is to do a privacy review. What's that, you ask?

Image: David Lee KingDavid Lee King

David Lee King is the Digital Services Director at Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends.

He speaks internationally about emerging trends, website management, digital experience, and social media, and has been published in many library-related journals. David is a Library Journal Mover and Shaker.

His newest book is Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections.

David blogs at http://www.davidleeking.com.


Read David's other articles…


A privacy review is just what it sounds like. My technology team will examine all the library's products that potentially gather information about customers. We will find out what data and information is collected, and if it gets deleted (and when).

Image: Thinking about privacy

What types of library products will we examine? Here's a starter list:

And that's just the start. Now to back up a bit. None of these vendors purposefully wants to gather and keep customer data - they're not selling your library customer's personal information in order to make a quick buck! They also probably have really strong encryption, solid privacy policies, and other back-end safeguards in place in order to protect customer data.

I think your library also needs to have a handle on privacy issues. Start out with a privacy review, and make sure your library privacy policies and procedures match up with what actually happens.

Some of this you can control, and some you can't (i.e., what other vendors do). The stuff you don't control? Start a conversation with those companies and see if they'll work with you to improve their privacy practices.

Why do all this? Most likely, you tell your customers that you protect their data and their privacy. Because of that, you should know exactly how you protect their privacy. And where there are holes, you should work on improving it.

Why do all this? Most likely, you've told your customers that you protect their data and privacy. Because of that, you should know exactly what's going on with privacy and data at your library. And you work to improve those privacy holes!


Printed from: http://www.emeraldgrouppublishing.com/librarians/features/king_privacy.htm on Tuesday October 17th, 2017
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