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New Technologies for the Tourism and Hospitality Industry

Special issue call for papers from Industrial Management & Data Systems

Submission deadline: December 31, 2019

Guest Editors

Prof. Chulmo Koo
College of Hotel and Tourism Management, Kyung Hee University, South Korea,

Dr. Younghoon Chang
School of Management and Economics, Beijing Institute of Technology, China


This special issue focuses on the impact of new technologies on tourism and hospitality industry. It solicits research that focuses on new technologies that are early in the adoption and diffusion cycle for the industry from the perspectives of travelers, companies, market, policy, and society. We welcome both qualitative and quantitative research from tourism, information systems, and operational management fields. Specifically, this special issue addresses the following questions:

  • Travelers: From an individual’s perspective, tourists get travel-related information such as destinations, accommodations, attractions, cost, and time more easily through the Internet, mobile apps, and social media. Based on these considerations, new technologies not only help travelers to perform information search in a pre-trip phase but also allow them to enjoy the freedom of choice at a destination. In combination with the use of advanced technologies, a mobile interface gets local businesses into globally accessible and interconnected business field. Informatics should provide proper accounting for data presentation, processing, and communication of information through location-based and context-aware services to collect, process, analyze and visualize information. All tourism actors and applications have interest in “smart, connected products, new functionality, greater reliability, higher product utilization.” Travelers are looking for optimized tourism products based on their specific time and budget. Data-driven information can enrich travel experiences. However, despite the importance of information and data analysis in tourism, there are several challenges and opportunities including bridging digital and physical sphere, using sensors and smartphones as core technologies, adopting big and open data as the lifeblood, technology-mediated co-creation, ecosystem structure for tourism, and public-private-consumer collaboration in data/information exchange. Thereby, how new technologies are influencing travelers’ decision makings and changing travel experiences are of interest to researchers and businesses.
  • Contextualization: Informatics and data analytics techniques have been used in different contexts. By analyzing user's clickstream data, text data, image data, or visual data, web analytics can provide a trace of user's (i.e., travelers) online activities. How organizations contextualize promotional strategies and the outcomes of the strategies?  How do new technologies enable contextualization of traveling preferences, product and service offerings, and recommendations? How to contextualize traveler's characteristics and destination attributes?
  • Travel organizations: How do new technologies change the tourism industry?  How do the technologies have new roles within the industries? What is the effect of the adoption of new technology on performance while traveling? How does new technology enable and inhibit the decision-making process in the tourism and hospitality industry? How the technologies for tourism and hospitality collaborates with other business functions, including marketing, logistics, and customer service?
  • Policy and societal topics: How would companies and travelers react to privacy and security policy and data governance that protect travelers’ personal information, travel information, technology access and usage? How should the companies in tourism and hospitality industry that develop, commercialize, or use new technologies for tourism marketing act and engage in public debate about the consequences of their actions on the industry, companies, travelers, and society? What public risks do new tourism technologies bring and how would the society react? What are the consequences of new tourism policy initiatives on new technologies for travelers or companies?

Topics of interest include, but are not limited to, the following:

  • New theory and perspective for the adoption and diffusion of technologies for the tourism and hospitality industry
  • Network analysis of a networked tourism industry
  • Business intelligence for smart tourism technologies and services
  • State of the art and new business models using new technologies in the tourism and hospitality industry
  • Success and failure factors of new technologies in the tourism and hospitality industry (A.I., IoT, augmented reality, virtual reality applications and services)
  • Big Data-driven services in the tourism and hospitality industry
  • Legal and political issues of technologies in the tourism and hospitality industry
  • Diffusion barriers of new technologies in the tourism and hospitality industry
  • Smart tourism applications and its business model
  • Individual, business impacts of new technologies in the tourism and hospitality industry
  • The benefits and risks of new technologies in the tourism and hospitality industry
  • Cross cultural issues related to new technologies in the tourism and hospitality industry
  • The role of new technologies in creating and sustaining tourism business ecosystems
  • Issues related to robots in the tourism and hospitality industry.
  • Operational management issues of the tourism and hospitality industry using new technologies


Submission deadline: December 31, 2019
Papers reviewed: April 30, 2020
Revised papers reviewed and accepted: June 31, 2020
Final versions of accepted papers delivered: August 30, 2020

We welcome papers from a wide range of disciplines as well as papers based on either quantitative or qualitative approaches. Given the tight schedule, there will not be enough time for major revision. Therefore, when preparing your submission, it is strongly required to try your best to make your paper publishable as it is. Authors are invited to submit original and unpublished papers.

Authors are instructed to follow the Guide for Authors and submission guidelines: here  and to choose "New Technologies for the Tourism and Hospitality Industry" as the paper type in the online submission system: here.

About the Guest Editors

Chulmo Koo is a full professor in college of hotel & tourism management, Kyung Hee University. He received B.S. degree from the college of humanities at Ajou University and M.S. degree from the department of management business systems at Ajou University. He received his Ph.D. degree from the business school at Sogang University, South Korea. He was a post-doctorate in the University of Minnesota, USA, a faculty member of Marshall University, West Virginia, USA, and assistant professor in Chosun University, South Korea. His current research interests include smart tourism and eTourism. His papers have been published in Industrial Management and Data Systems, Journal of Tourism Research, Tourism Management, Journal of Travel & Tourism Marketing, International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, Current Issues in Tourism, Technological Forecasting & Social Change, Computers in Human Behavior, Information & Management, International Journal of Information Management, and so on. He acted as a guest editor for several special issues in SSCI journals.

Younghoon Chang is an associate professor, a special researcher, and a doctoral supervisor in the School of Management and Economics at Beijing Institute of Technology, Beijing, China. He received his PhD degree in Business & Technology Management from Korea Advanced Institute of Science and Technology, South Korea. His research interests include technology adoption and user behavior, shared economy, crowdsourcing, information privacy, e-business, business analytics, and HCI. His articles have appeared in Industrial Management & Data Systems, Information & Management, Government Information Quarterly, Journal of Global Information Management, Behavior and Information Technology, Telecommunications Policy as well as in the proceedings of international conferences. He is currently serving as an associate editor of Asia Pacific Journal of Information Systems and an editorial review board member of Journal of Computer Information Systems.