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Advancing Service Supply Chains

Special issue call for papers from Supply Chain Management

Advancing Service Supply Chains

Guest Editors:

Árni Halldórsson
Chalmers University of Technology, Sweden
Ida Gremyr
Chalmers University of Technology, Sweden

Call rationale

Journal relevance: Services are primarily studied in disciplines such as industrial marketing and operations- and quality management, where the outlets tend to be academic journals that have dedicated focus on services (e.g. Journal of Service Management, The Service Industries Journal), operations (e.g. International Journal of Operations and Production Management, International Journal of Production Economics), marketing (Industrial Marketing Management) or general management (e.g. Journal of Business Research). Recently, journals in areas related to SCM (e.g. International Journal of Operations and Production Management, International Journal of Production Economics, Industrial Marketing Management) have started paying attention to this field, both by publishing papers in regular issues, but also in recent special issues. Examples of special issues in journals that are related to SCM but that do not offer a distinct perspective on SCM, are Industrial Marketing Management (volume 60, 2017; another call with deadline 1 March 2018) and International Journal of Operations and Production Management in 2017 (volume 37, issue 6). Papers in these special issues are picking up good citations.

Relevance of topic:

Advancing service offerings has a strong link to challenges and developments connected to e.g. sustainable development and digitalization. One key benefit from advancing service offerings - in pure service contexts as well as in manufacturing firms - is to support sustainability e.g. by improved after market and maintenance services and exploitation of potential in digitalization of offerings, or through new business models supporting a sharing economy. To release the full potential of service offerings in terms of impact on sustainability and opportunities in digitalization there is a need to revisit the supply chain in terms if changed actors, processes, and technologies. As of today, an explicit SCM perspective that could strengthen the research in this area is often missing in current research in the area, although some publications have recently appeared in SCM:IJ e.g. He, Ghobadian et al. (2016), Holmström and Partanen (2014), and Finne and Holmström (2013).

Need for further advancement:

In exemplifying the need of a SCM perspective in research on a transition toward more service focus, the transition alters the roles of established actors and contributes to new actors entering the supply chain. This regards product as well as service supply chains. First, logistics providers become the first and often key point of contact to consumers and end-users, and those who receive first hand feedback from the customer on the services offered. In addition, as the service offering is more explicit and services are developed to support the customer in the use phases, new actors are needed with competence to deliver such services. Second, in service sectors the infusion of digitally enabled services requires an end-to-end perspective between service providers and users, as the users can initiate and configure services through Internet of Things/connected technologies. As an example, energy suppliers offer energy efficiency services to their end-users and with demand on on-line monitoring of energy consumption need either to develop (or acquire) such monitoring skills or collaborate with a knowledgeable actor in supplying such services. An alternative scenario being that an external actor with access to the technology needed offer the energy efficiency services will act as a supply chain disintermediator, i.e. becoming a competitor to the energy supplier.

Indicative list of anticipated themes

We take a broad approach to service, inclusive -management and -operations. Starting with SCM and supply chains as key point of reference, the special issue welcomes contributions within the following areas:
•    Design and management of service supply chains
•    Sourcing advanced services
•    Service innovations in supply chains
•    Relationships, interactions and interfaces between actors in the service supply chain
•    Technology enabled services and solutions
•    Aftermarket services
•    Service innovation for closed-loop supply chains
•    Transformation from product-based to service-based supply chains
•    Digitalisation of products and services and the implications of this for suppliers and customers.
•    Supply chain design for advanced services
•    User-centric service supply chains
•    Service triads
•    Digitalization and technology-enabled services and –offerings
•    Supply chain relationships and -design for effective servitization and service management
•    Service co-creation in supply chains
•    Service development and innovation
•    (Re)configuration of forward and reverse supply chains
•    Digitally connected services
•    Service innovations through buyer-supplier relationships
•    Big data and customer feedback for service improvement
•    Digitalised aftermarket supply chains
•    Supply chain design for self-customised services
By these themes, a phenomenon driven research (Schwarz and Stensaker, 2014) is encouraged, and it is our belief that relevance of both research questions and practical implications can be strengthened through collaborative and engaged (van de Ven and Johnson, 2006) research methods. Empirical studies of manufacturing as well as service sectors are welcomed. 

Deadlines and Submission

Deadlines for papers is 15 March 2019.

Submissions to be made via the Supply Chain Management Scholar One system

Please follow author guidelines here