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Awards for Excellence - 2018

Outstanding Papers


Award journal index



The TQM Journal

Winner(s)

Volume 29 issue 1
Improving health care quality: the implementation of whistleblowing
Maria Vincenza Ciasullo, Silvia Cosimato, Rocco Palumbo

Highly commended

Volume 29 issue 4
Servicescape navigation
Angelo Bonfanti, Vania Vigolo, Jackie Douglas, Claudio Baccarani

Volume 29 issue 6
Considering pollution in the higher education (HE) service ecosystem
Montserrat Díaz-Méndez, Michael Saren, Evert Gummesson

Volume 29 issue 5
The role of organisational climate in readiness for change to Lean Six Sigma
Jackie Douglas, David Muturi, Alexander Douglas, Jacqueline Ochieng

Outstanding reviewers

Silvia Cosimato
Rocco Palumbo